Job Description

The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering consistently high levels of guest experience. This is a live-in role requiring strong operational oversight, excellent communication abilities, and a solutions-driven mindset.
Candidate Responsibilities:

• Oversee all lodge departments including Front of House, Housekeeping, Maintenance, F&B, and Guest Relations
• Manage the daily operation of the lodge to ensure smooth and efficient service delivery
• Maintain the highest standards of guest experience across all touchpoints
• Train, develop, and motivate a multicultural team to consistently perform to high standards
• Handle stock and inventory control, procurement, and monthly reporting
• Assist with budgeting and cost control, and ensure financial targets and KPIs are met
• Ensure property maintenance and infrastructure upkeep are carried out proactively
• Maintain health, safety, and hygiene standards in accordance with company and legal requirements
• Coordinate and manage all lodge hosting responsibilities and guest interaction

Candidate Requirements:

• Minimum 35 years of experience in lodge or hospitality management (preferably in a Big 5 reserve)
• Strong leadership and team management skills
• Experience in guest service delivery and conflict resolution
• Financial acumen with experience in budgeting, reporting, and stock control
• Solid computer literacy including MS Office; knowledge of property/lodge management systems an advantage
• Must be highly organized, hands-on, and adaptable
• Strong communication and interpersonal skills
• Valid driver's license (Code B or higher)

This is a live-in position.

Skills Required