Job Description

Duties:
Administrative Support: Managing the lodge's office, including filing, record-keeping, and processing correspondence. Loading invoices. Managing stock. Receiving deliveries, checking and packing. Manage stock takes and loading of figures. HR and personnel duties.
Customer Service: Providing a welcoming and helpful experience for guests, addressing inquiries, and resolving issues.
Communication and Liaison: Communicating effectively with staff, visitors, and clients, and liaising with external service providers.
Financial Management: Handling petty cash, reconciling transactions, and possibly assisting with budgeting and inventory.
Scheduling and Coordination: Making and confirming appointments, scheduling meetings, and arranging travel arrangements.
Data Management: Maintaining databases of guests, students, or other relevant information.
Problem-Solving: Addressing guest complaints and issues, ensuring guest satisfaction.
Requirements:
Grade 12
At least 4 years previous experience as a Lodge Administrator in the hospitality industry
Excellent verbal and written communication skills are essential for interacting with guests and staff.
Ability to manage multiple tasks, prioritize work and maintain accurate records.
Ability to identify and resolve issues promptly and effectively.
Friendly, approachable, and attentive to guest needs.
Proficiency in MS Office suite (Word, Excel, PowerPoint) and other relevant software.
Familiarity with petty cash, invoicing, and basic financial procedures.
Experienced in Health and Safety administration
Strong organizational, communication, and interpersonal skills