Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will make you successful in this role?

Job Purpose

To review and resolve escalated claims and service-related disputes in a fair, consistent, and compliant manner. This role helps protect the organization's reputation by mitigating risks and ensuring customer satisfaction through effective resolution strategies.

Key Responsibilities

Dispute Assessment & Resolution: Investigate escalated claims and complaints, applying policy terms, regulatory standards, and NFO guidance to determine appropriate outcomes. Customer Interaction: Manage complex queries and disputes, liaise with customers and internal stakeholders, and ensure timely, professional communication across all channels. Compliance & Risk Mitigation: Ensure all resolutions align with internal policies, Treating Customers Fairly (TCF) principles, and regulatory requirements. Identify and escalate non-compliance issues. Internal Collaboration: Work closely with departments such as Claims, Compliance, Risk, Legal, and Customer Service to support resolution efforts and improve processes.

Qualifications

Essential: Bachelor of Laws or Bcom Law

Experience

Essential:

o 3+ years in short term insurance

o 2+ year in dispute resolution
Advantageous:

o Legal background in insurance

o Experience in claims

o Admitted Attorney

Knowledge and Skills

Risk Management
Compliance and legal projects management
Legal advice and documentation reviews
Documentation reviews

Personal Attributes

Business insight - Contributing through others
Builds networks - Contributing through others
Manages complexity - Contributing through others
Persuades - Contributing through others

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others
Collaborates - Contributing through others
Drives results - Contributing through others
Cultivates innovation - Contributing through others
Customer focus - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 29 August 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.