Job Description

Job Title: Virtual Leasing Assistant
Position Type: Full-Time, Remote
Reports To: Regional Property Manager
Working Hours: 9:00 AM - 5:00 PM Central Time
Location: Remote (LATAM | South Africa)
Salary Range: $1,000 - $1,500/month
Company Overview:
Our client is a vertically integrated real estate company based in the Panhandle of Florida. They specialize in every aspect of the real estate journey under one roof, including development, construction, sales, and property management. Their team is committed to delivering exceptional results and experiences for clients and partners, with a focus on growth, community, innovation, and excellence.
Core Values:
Our core values - Faith in Action, Play to Win, Always Be Growing, Shoot It Straight, and Innovate Relentlessly - aren't just words; they guide everything we do. As a Virtual Leasing Assistant, you'll play an important role in living out these values and helping ensure residents and prospects have a smooth, positive experience. Your work affects occupancy, resident happiness, and the reputation of our properties, making them great places to live and helping the team succeed.

• Faith in Action: Act with integrity and a service mindset. Show up, follow through, and step in to help when someone needs it.

• Play to Win: Bring your best and push for great results. Chase big goals, own outcomes, and celebrate wins as a team.

• Always Be Growing: Challenge yourself to be better every day. Ask questions, try new things, and learn from what works--and what doesn't.

• Shoot It Straight: Be honest, even when it's hard. Give direct feedback, have tough conversations in the moment, and don't let issues fester.

• Innovate Relentlessly: Look for better ways and take action. Challenge "the way it's always been," try fresh ideas, and move fast to improve.

Position Overview:
We are seeking a proactive, detail-oriented, and tech-savvy Virtual Leasing Assistant to support multiple residential properties. This role involves handling incoming inquiries, logging and following up on leads via phone and email, processing maintenance requests, and ensuring timely communication with prospective and current residents. The ideal candidate is organized, consistent, and demonstrates strong client-facing skills.
Key Responsibilities:

• Respond to Inquiries:

• Monitor and respond promptly to leasing-related phone calls, emails, and text messages.

• Provide accurate property information, availability, and leasing requirements.

• Follow up with leads to encourage tours and applications.

• Lead Management:

• Log all leads into the property management or CRM system accurately.

• Reach out to leads generated from advertising platforms and websites.

• Maintain accurate lead tracking and follow-up records.

• Maintenance Requests:

• Receive maintenance issues reported by phone, email, or text.

• Log work orders accurately into the property management system.

• Communicate timelines clearly with the maintenance team and residents.

• Escalation Management:

• Identify and escalate urgent or complex issues to the Regional Property Manager.

• Use judgment to determine when resident concerns require immediate management involvement.

• Administrative Support:

• Perform data entry tasks as needed to maintain a full-time schedule.

• Assist in scheduling showings or virtual tours.

• Support leasing campaigns and promotional outreach as assigned.

Qualifications:

• 2+ year experience in leasing, property management, or customer service preferred (flexible for strong client-facing skills).

• Strong written and verbal communication skills.

• Comfortable handling high volumes of calls, texts, and emails.

• Proficient in property management software (e.g., Yardi Breeze) is preferred but not required; familiarity with CRM systems is essential.

• Detail-oriented, organized, consistent, and tech-savvy.

• Ability to work independently, manage priorities, and meet deadlines.

• Reliable internet connection and quiet workspace for calls.

Performance Indicators:

• Response time to resident and prospect inquiries.

• Accuracy in work order creation and lead tracking.

• Proper escalation of issues to the Regional Property Manager.

• Lead follow-up conversion rates.

• Positive feedback from residents and prospects.