Job Description

Closing Date 2025/07/20
Reference Number EDU250716-3
Job Title Learning Coach
Job Type Permanent
Campus National
Department Sales
Number of Positions 1
Location - Town / City National
Location - Province National
Location - Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Customer Service
Job Advert Summary
Eduvos is looking to employ the services of Learning Coach on a full time basis to be based at any of our 12 national campuses.
Working conditions:
Combination of virtual and normal office / campus environment
Position:
To provide academic learning process support, guidance, coaching and motivation to students, during the online education programme and learning process, thereby contributing towards timeous completion of the programme (academic success), a positive student experience and retention (manage the student's learning and learning programme efficiently and effectively)
Minimum Requirements
Minimum qualification:
Undergraduate qualification A relevant qualification as a coach will be advantageous
Experience:
Two years' experience in the education industry (lecturer / teacher) or corporate training environment (learning and development role)
Duties and Responsibilities
Responsibilities:
Accountable for learner coaching ("academic cuddling"), motivation and development of a cohort of individual and corporate students up to graduation.
STUDENT SUPPORT AND COACHING
(assist with aspects such as motivation, personal barriers, time management, goal setting, assignments, logbooks, etc.)
Individual query resolution and support (inbound). Include queries from:
Students (progress queries; assignment queries; technical queries ; etc.)
Companies and other stakeholders
TRACKING AND PROGRESS MANAGEMENT
Individual student progress tracking and progress feedback (utilizing available software)
Pull progress reports
Identify risks and issues
Take appropriate action
AT-RISK STUDENT MANAGEMENT
Identify at risk students
Develop and implement action plans (incl. learning solutions) to reduce at risk students
CONTINUOUS IMPROVEMENT CONTRIBUTION
Monitor student experience
Take actions to improve the platform to drive efficiencies and effectiveness in role as learner coach
Functional and Behavioural Competencies
Functional competencies:

• Well-developed interpersonal and customer facing skills / personable
• Working knowledge of a learner management system (Moodle) and know-how how to utilize and optimize the system to enhance the learning experience
• Facilitation and presentation skills / public speaking
• MS Office skills
• Exposure to on-line learning methodologies
• Good understanding of Higher Education and its accompanied regulations
• A working knowledge of SETA's and learnerships will be advantageous

• Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
• Constructive teamwork - Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Relations and networking - Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Steadiness (emotional tenacity) - Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.