Job Description

Requirements:

Bachelor's degree in HR Management majoring in Learning & Development (L&D) or a related qualification.

Postgraduate qualification i.e. Honours - advantageous.

A minimum of 5-years' experience as a Learning & Development Officer.

Accredited Facilitator; accredited Moderator or accredited Assessor - advantageous.

Exposure to Learning & Development practice in the Retail, FMCG or QSR industries.

Understanding of EE, BEE, OHSA, W&R SETA, WSP, ATR, SDA.

Extensive experience in Learning & Development delivery and administration.

Experience managing Learnerships, Graduate Trainee programmes, Bursaries.

Working knowledge of Learning & Development theories and principles.

Familiarity with e-learning platforms and modern learning practices.

Computer literate and proficient in Microsoft Office Suite i.e. Outlook, Teams, Excel and PowerPoint, Canva - advantageous.

A genuine interest in fostering a culture of continuous learning and development within an organisation.

Key Duties:

Responsible for but not limited to:

Training and Development Needs, Assessments and Planning:

Identify the training requirements of staff through the Personal Development Plan process.

Create a training plan per job category and ensure the plans are kept up to date.

Identify appropriate and effective training methods/solutions for the required training.

Source accredited training providers and ensure that appropriate SLA's in place.

Draft an annual training calendar and manage the coordination of training logistics.

Identify training material to be written in-house and ensure that it is relevant to targeted skills.

Course Material/ Program Design:

Develop training material formatted according to the standards recommended by SETA.

Accredit course material with the relevant SETA as per set procedures.

Preview the training material of outsourced training providers for relevance and practicality.

Develop training material for stores e.g. EMT (short courses covering various skills).

Create and develop engaging learning materials, including workshops, and other training programs, using instructional design principles.

Regulatory Compliance:

Facilitate and submit regulatory Workplace Skills Plan (WSP) & Annual Training Reports (ATR).

Register and act as the company Skills Development Facilitator (SDF).

Facilitate the regulatory Employment Equity process i.e. meetings and reporting.

Facilitate Learnerships, Bursaries and the Graduate Trainee Programme.

Training / Program Delivery:

Facilitate training sessions, workshops, and other learning interventions, ensuring effective knowledge transfer and skill development.

Stakeholder /Vendor Management:

Coordinate with external vendors and service providers to ensure the seamless delivery of learning and development programs.

Collaborate with various stakeholders, including line managers to understand their learning needs and align training programs with business objectives.

Record Keeping:

Maintain accurate records of learning and development activities, including participant information and program evaluations.

Evaluation and Reporting:

Evaluate the effectiveness of training programs through various methods (e.g., assessments, feedback surveys) and report on key metrics.

Skills:

Articulate with effective communication skills both verbal and written.

Active listening with the ability to accurately note/receive and convey information.

Build relationships and trust through regular interactions with colleagues and partners.

Strong attention to detail with high quality work output.

Manage multiple tasks and priorities simultaneously.

Manage time effectively to deliver within timeframes.

Resolve conflict promptly and professionally.

Able to work under pressure and in a fast-paced environment.

Attributes:

Possess integrity and subscribe to high ethical standards in all professional relations.

Show a commitment to ethical conduct, honesty, and a strong sense of responsibility.

Handle sensitive information with discretion and maintain confidentiality.

Enjoy engaging with people and have a strong customer service orientation.

Reliable, punctual and trustworthy.

Adhere to quality standards and compliance in the delivery of work.

A neat and methodical approach to executing work duties.

A collaborative approach with colleagues to meet deliverables.

Maintain a positive and pleasant demeanor to encourage engagement.

Actively seek opportunities to improve processes.

Job Types: Full-time, Permanent

Work Location: In person