Job Description

Durbanville. Salary market related. Work from Home 2 days per week. Only contingency benefits.

Our client is a business within a Holdings Group, - an alternative credit lender servicing small and medium enterprises (SME) in South Africa with a turnover ranging between R10m and R100m

As the company prepares for a next growth phase having embedded the scoring model, they are looking for an energetic, curious, hands-on and seasoned IT professional to lead the IT infrastructure at the company, reporting to the Head of IT.

• Purpose:

To design, build, coordinate, and maintain the IT environment and related governance, risk and compliance strategy, frameworks, policies, procedures, processes, and programs across the company. To be responsible for the installation and maintenance of all systems, networks and programs deployed by the company. * Responsibilities:

IT Infrastructure

• Plan, design and implement the hardware, software, network, and telephony infrastructure.
• Diagnose and resolve any issues related to the above.
• Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage, and software.
• Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing, and telephony.
• Research, analyse, and assist in developing documentation and new processes and procedures collaboratively.
• Handle annual budget and ensure cost effectiveness.
• Developing standard operating procedures for IT systems

Business Continuity

• Define, develop, review, and implement the disaster recovery policy, and contribute to the development of the business continuity policy.
• Report on the status of disaster recovery capabilities.
• Ensure security of data, network access and backup systems.

Maintenance & Troubleshooting

• Troubleshooting network and software issues.
• Fixing hardware, software, and networking issues.
• Maintain and update system documentation
• Maintain and enhance security, recover lost data, and resolve system crashes.
• Maintain and update server software i.e. Windows Server

Supplier Management

• Oversee IT vendor selection and management, including hardware, software, networking, and telecommunications
• Support the companys administrative functions, including purchasing and inventory control

IT Governance & Compliance

• Providing governance, risk, and compliance data insights to drive improvement across the IT system
• Plan, develop and implement processes and procedures for the identification and assessment of risk, and the management thereof, in the organisations information systems
• Develop and implement information security strategies, policies, and procedures.
• Work with external consultants as appropriate for independent security audits.
• Providing insights and recommendations on risk management to the executive team
• Define, develop, review, and implement the IT compliance framework in line with business strategy

Leadership

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
• Responsible for managing the Help Desk and desktop support activities.

Minimum Formal Qualification

• Degree or BTech in Computer Science, IT Auditing, Information Technology, or related field.

Minimum Work Experience

• 6 years relevant experience in an IT environment
• 2 years management experience

Technical/Business Competence

• Ability to translate technical or complex concepts into user-friendly language.
• Ability to collaborate, working closely with both functional and technical teams.
• Strong analytical, problem-solving, and trouble-shooting skills
• Ability to remain flexible as priorities change, adaptable to change, and able to accept ambiguity.
• Effective communications skills including written, verbal, and presentation.
• Ability to work independently and within a team environment.
• Established skills in time management, multi-tasking, and prioritisation of work

Behavioural Competence

• Analysing
• Applying Expertise and Technology
• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Creating and Innovating

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