Job Description

:
Skills:
Competencies & Skills:
1. Strong people management and leadership skills
2. Capability to conduct an appraisal discussion and assess different levels of performance and potential
3. Capability to communicate with large teams
4. Process Excellence Methodology
5. Appreciation of the domain needs of the process and its key drivers
6. Reasonable level of business perspective regarding the internal functioning
7. Good networking capability and Client facing skills
Values and Behaviour:
1. Customer Service orientation
2. Quality Orientation
3. People oriented
Competency Factors:
1. Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence
2. Initiative, Judgment, Drive and Innovation: The ability & Interest to suggest and develop new ideas, Enthusiastic to overcome hurdles
3. Analytical, Decision Making and Convincing ability: Strategic Vision, Adaptability, Business understanding, logical thinking, evaluating and gathering information scientifically, ability to persuade and convince Internal and External customers using reasoning and logic.
4. Management Style: Motivator, Consultive approach, delegating tasks without losing accountability
Responsibilities:
xf0x9fx8exaf Your Mission:
xe2x9cx94xefxb8x8fLead and mentor Team Leaders to exceed SLA & KPI targets
xe2x9cx94xefxb8x8fAnalyze performance trends and coach for improvement
xe2x9cx94xefxb8x8fCollaborate with Ops, Quality & Training teams
xe2x9cx94xefxb8x8fChampion a high-performance, low-attrition culture
xe2x9cx94xefxb8x8fSolve challenges and elevate client satisfaction
Qualifications:
What We're Looking For:
xe2x9cx94xefxb8x8f Proven track record of 3+ years International BPO Experience with leading Team Leaders within the Utilities Space
xe2x9cx94xefxb8x8f Proven ability to drive KPIs, manage attrition & boost team morale
xe2x9cx94xefxb8x8f Strong coaching, communication & problem-solving skills
xe2x9cx94xefxb8x8f Comfortable working UK hours
xe2x9cx94xefxb8x8f Passion for operational excellence and continuous improvement
About Us:
EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.