Job Description

Join an industry leader and make a positive change in the sustainable use of the worldxe2x80x99s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 17 November 2023

A Positions have become available for a Life Cycle Service Contracts Technician (Permanent) based in Kathu

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JOB STATEMENT

This position is responsible for providing Metsoxe2x80x99s customers with professional technical support of its products. This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.
JOB DUTIES AND RESPONSIBILITIES
Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metsoxe2x80x99s customersxe2x80x99 sense of urgency.
Establishes best practice customer technical support services for Metso equipment. Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects. Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
Effectively and accurately install and commissions Metso equipment.
Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
Interpersonal skills are required due to regular interaction and feedback with the customers.
Provide accurate instructions and training to customersxe2x80x99 plant personnel and maximize Metso products and services.
Must be able to effectively and accurately work in a fast paced environment on several projects simultaneously, with the ability to organize and prioritize tasks.
As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback within Metso and Customers.
Positive customer relations, communication and delegation skills are essential.
Experience and capabilities enable carrying out responsibilities with limited direction.
Special Projects as assigned by Manager
Perform routine and non-routine maintenance activities
Identify and report any risk of component or equipment failure
Inspect, install, adjust and maintain mechanical machines and equipment on site.
Component rebuild & replacement.
Perform alignments
Proficiency in trouble-shooting hydraulics, pneumatics.
Proficiency in welding/cutting
Equipment lubrication
Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
Provide input to Maintenance and Reliability improvement initiatives
Recommend job plan and tool changes to Maintenance Supervisors
Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc.
Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.
RELATIONSHIPS
Report directly to Field Service / LCS Supervisor.
INTERNAL AND EXTERNAL INTERFACES
Key Global and Local customers within the Business Line
Key suppliers
Local SBL Customer Service Support teams

POSITION SPECIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.

QUALIFICATIONS & EXPERIENCE
Grade 12
Trades Papers in Fitting - Essential
Computer Literate
Understanding and principles of customer relations and interaction
Minimum 5 yearsxe2x80x99 field service experience on mining process equipment (Crushers / Mills) - Essential
5 Years Mill Relining and Crusher experience - Advantageous
Ability to effectively communicate with a drive and performance orientation
Ability to work in a team atmosphere
Valid driverxe2x80x99s license (C1)
Knowledge of ISO 9001 xe2x80x93 2008
Knowledge of Mine Health and Safety Act
Knowledge of Occupation Health and Safety Act

SKILLS AND ABILITIES

Leadership and relationship building qualities, a bias for action and detail-oriented behaviors are required.
A self-motivated individual with the ability to work under stress and meet deadlines
Good communication, co-operation and interpersonal skills
Strong technical, analytical and mechanical skills and abilities.
Willingness / Ability to travel internationally.
While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
The employee is required to stand, walk, and climb or balance.
The employee must lift and/or move up to 15 kg.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences.
Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.

Please note that, should you not receive any response from us within 14 days, please regard your application as unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, previously disadvantaged candidates will be preferred.

Hiring Manager: Gawie Nel

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.

Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.