Job Description

Requirements

• Bachelorxe2x80x99s degree in related technical/business areas or equivalent work experience
• 3-5 years of relevant technical and business experience
• Requires first experience in supervising and building relationships with people at different levels
• 3 yearsxe2x80x99 experience in onboarding customers, gathering requirements, designing and system implementation, as well as order processing and back reporting integration, using EDI, IDOCxe2x80x99s, web services, or similar methods.
• Preference will be given to candidates who have previous exposure to land transportation systems
• Previous experience with relational database tools which includes data reporting and visualization tools, such as Power BI

We will also seek evidence of the following characteristics and abilities

• Constructive interpersonal skills and ability to plan, organize and implement
• Communication, documentation and reporting skills
• Conflict management and motivation skills

Qualification & Practical Knowledge

• Facilitation of resource planning, allocation of resources for projects and/or services, prioritization of tasks
• E-2-E responsible for demands handed over to IT
• Reviews demand regarding required quality, scoping, effort/cost estimation
• Ensures that the business requirements are fulfilled with an appropriate IT Solution
• Establishment of good relations with the business
• Requires intensive knowledge of respective business area processes to serve as super user and partner of the business
• Manages escalations with regards to system support and aligns with other Service Managers on a regular basis
• Knowledge of relational database management and basic data structures
• Knowledge and experience with data analysis, reporting and data visualization

Tasks & Responsibilities

• Performing all system support activities in accordance with all SOPs and guidelines
• Contributes to potential process improvements and implements changes accordingly
• Manages all customer related activities assigned to his/her functional area of responsibility
• Provides input to business technology planning within their functional area
• Takes part in implementation of IT initiatives to support business & IT strategy
• Monitors his/her work assignments. Meets regularly with team to gather work statuses
• Establishes measurable individual objectives that are aligned with department goals
• Participate in proactive business consulting, solution strategy development, demand refinement and solution design
• Collection and review of demands handed over from business to IT
• Represent Land IT in customer engagements
• Accountable for initiation, coordination and monitoring of implementation of approved demands
• Takes full responsibility for the definition, approach, facilitation and successful completion of projects (typically with direct business impact and firm deadlines)
• Plans and monitors the project resources
• Escalates in case of deviations and risks
• Identifies, assesses, and manages risks to the success of the project
• Ensures that realistic project plans are maintained and ensures regular and accurate communication to stakeholders, consistent with the methods in use (agile, waterfall, etc.)
• Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances
• Act as a quality gate keeper to ensure operational readiness for changes/ new releases/ initial rollout.
• Coordination of service processes on Land IT systems in close cooperation with other IT process owners

Taylormade Recruitment