Job Description

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Job Overview

Expiration date:

8 June 2025

Location:

Cape Town, Western Cape

Job Title:

Key Accounts Customer Service Rep

Education Level:

Certificate

Job Level:

Intermediate

Minimum Experience:

3 - 5 Years

Key Accounts Customer Service Representative - Cape Town.

Is your forte spending time in front of your clients, leading operations and strengthening existing relationships?



Our National client, a leader in their quality products and service in the food and beverage industry, requires a "customer first ethos" attitude to manage their Cape Town region of customers.



If you have 3 - 5 years sales repping experience and customer management skills this will be a fun, passionate and supportive environment to work in.

Requirements:

Matric, Tertiary qualification in business management- Advantageous 3 - 5 years' experience in key account management development Knowledge of the food and beverage industry, or the coffee sector will be advantageous Experience in improving customer service operations People first ethos Strategic long-term thinker Ability to work under pressure and strong resilience Exceptional communication skills both written and verbal Ability to lead and influence a team Client centered, committed, professional Passion, fun, supportive Valid drivers license and own reliable transport

Duties and Responsibilities:

Ensure superior service standards are maintained and met Continuous engagement, upliftment and education of the team Build and maintain client relationships, continuous feedback and improvements to clients Plan and implement new installations Client promotion and event co-ordination Formulate and execute growth plans, penetration of new markets and expanding existing business Develop area specific sales pitch Continuous market research and trend analysis Prepare and present sales reports and forecasts, comparative to agreed targets Implement procedures and controls to ensure all aspects of the daily operations run smoothly Accurate management of stock, invoicing and deliveries * Ensure training and audits are being completed to the desired standards and development of the team and technical callouts