Job Description

Listing reference:

020922

Listing status:

Online

Apply by:

19 August 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Pharmaceutic

Location:

Cape Town

Contract:

Permanent

Remuneration:

Market related

EE position:

Yes

About our company

Clicks Group

Introduction

To support the Industry Relations(Medical Aid) Team with the management, the overall administration and the coordination of service provider agreements and/or arrangements for the Group.

Job description

Job Objectives

To track, manage and resolve any and all queries regarding service provision, aligned to agreements/ arrangements, with the appropriate internal and external stakeholders in a timely and professional manner. To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in delivery of our service provider agreements, including IT, Audit, Legal,Finance (Debtors) and Operations as well as the Healthcare Team. To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/ arrangements, etc. To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to co-ordinate ad-hoc analysis, as required. To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits. Working with the KAMs to identify commercial opportunities in the Clicks environment. To assist the KAM and Exec with relationship building and relationship management activities (eg.) presence at meetings, presentations, wellness days, scheduled events through communication (files updates etc.) To assist the marketing team with the coordination of marketing, communications and events that are aligned with the service provider agreeemtents/arrangements and increased commercial activities.

Minimum requirements

Qualifications and Experience:

Matric (Essential) Diploma in Healthcare care or related (Desirable) Min 3-4 years corporate work experience 2-3 years Customer Relations experience/Corporate B2B Service - excluding call centre, account management. (Essential) 1-2 years solid administration experience (Essential) 1-2 years Health Care and/or Retail related work experience (Desirable)

Skills, Abilities and Job Related Knowledge:

Knowledge of Medical Aids in SA (Desirable) Knowledge of Pharmacy Retail (Desirable) Time Management Computer Literacy - Microsoft office (Advance Excel) Planning & Organising and attention to detail Communication and Relationship Management Skills Analytical Skills Entrepreneurial skills (Identifying commercial opportunities) Marketing Skills * Service Delivery/Desire to Deliver/ Customer Focus