Job Description

Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
We are currently looking to appoint a Key Accounts Coordinator I for our distribution department. The successful candidate will report to the Key Accounts Manager I and will be based at United Pharmaceutical Distributors either at UPD Cape Town/Lea Glen branch.
Job description
Job Purpose:
To provide administration support to the distribution accounts manager and distribution clients.
Key Performance Areas:
To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
To liaise, co-ordinate and follow up on special customer deliveries.
To generate, compile and distribute reports and distribution stats when required.
To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
To manage day to day adhoc requests from clients (including invoices, POD's)
To attend, capture and circulate minutes at client and other meetings as and when requested.
Responsible for daily, weekly and monthly office routine.
First point of contact with client and customer.
Responsible for internal and external visibility across all reports.
Management of exceptions due to non-process or non-delivery of orders.
Responsible for the resolution of client and customer administration.
Compile KPI reports in conjunction with External KAM.
Ability to influence internal SLA and client requirements.
Skills:

• Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Problem solving skills
• Customer service management MS office
• Excel and analytical skill

Knowledge:
Knowledge of service excellence and customer principles
Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
Knowledge of IT systems
Personal Competencies:
Writing and Reporting
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Analysing
Presenting and Communicating Information
Adhering to Principles and Values
Planning and Organising
Ability to work under pressure and respond to requests timeously
Minimum requirements
Minimum Education & Qualification:

• Matric
• Post matric certificate/qualification in administration/customer care (desirable)

Minimum Job Related Experience:

• 2 - 3 years' experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

Skills Required