Job Description

Job Advert Summary

Position Overview:

We are seeking an experienced and driven

Key Accounts Representative

for sell the company's products by identifying leads, educating prospects on products through calls, training, presentations, and providing existing customers with exceptional customer support and service.

About VITAFOAM (Pty) Ltd:

Vitafoam's products ranges from the automotive industry to home furnishings. Vitafoam's versatile foam solutions meet diverse needs, providing comfort, durability, and reliability. By continuously investing in research and development, Vitafoam sets the industry standard and first to market with new products.



Our mission is to improve everyday lives through the power of ingenuity, adaptability, potential, and capability of polyurethane foam as well as deliver products providing superior comfort, safety, and performance - while championing sustainability.

Vitafoam's guiding values: Innovation, Growth, Teamwork, Accountability, Quality, and Customer Satisfaction, ensure that Vitafoam remains a leader in its field.

Why Join Us:

Be part of a company that is an

industry leader in foam technology

. Work with passionate individuals who strive for excellence every day. Competitive compensation and benefits. Opportunity to make a tangible impact in a values-driven organisation.

Minimum Requirements

Grade 12 (must have Mathematics)

Customer Care and or Marketing diploma, degree and or relevant experience (advantageous)

At least

5 years' experience within Customer Care/ Sales/ Brand Ambassador environment

Must have experience with

dealing with Senior Management in Organizations

Experienced with several systems (Syspro, Microsoft - Intermediate etc.)

Valid driver's license

. (Unendorsed) with own reliable vehicle Willing to travel (nationwide when needed) Must be able and willing to

pursue new business opportunities

. Must be well presented and professional.

Dynamic & Analytical skills

(Information processing) Excellent written, verbal and presentation skills Excellent organizational and follow-up skills Ability to show resilience and a flexible approach. Ability to

build effective relationships with customers

. Competent in problem solving (problem analysis), planning and decision making. Self-awareness, resilience, optimism, and openness to change Self-starter, motivated and able to positively motivate others. Focused and target driven with a positive can-do attitude. Anticipates and overcomes obstacles.

Duties & Responsibilities

Maintaining and growing key accounts as well as being responsible for developing new business. Developing relationships with customers and ensuring strategic alignment. Identifying new business opportunities by leveraging the full potential of the company's products. Identify customer needs and driving opportunities in alignment with the business strategy. Ensuring timeous and correct delivery of products to customers. Effectively implementing price increases and maintaining price lists for customers. Researches and gathers appropriate information on target markets to qualified leads; plans and executes an effective sales approach. Able to cultivate strong multi-player relationships. Conduct sales trips in their specific markets to personally contact qualified clients. Prepare customized bid proposals and conduct bid presentations. Maintain a well-informed working knowledge of all product ranges, production workflow, warrantee, and guarantee, etc. Generates sales reports including all booking reports and other daily, weekly, monthly, and annual reporting as directed. Facilitate sales goals and develop long-term partnerships with customers. Liaise with customers with regards to forecasting and stock control. Maintain contact through direct mail, telephone, email, or personal sales calls with existing clients. Actively contributes to teamwork through participation in staff meetings and by actively supporting colleagues. Demonstrate behaviours which reflect the Sleepgroup Values. Acting responsibly and performing your work in accordance with standards applied and directions given by your Manager, the Regulations, or relevant codes of practice. Identify core needs and offer customized solutions to our clients. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal customer satisfaction. Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with the production and customer strategy. Liaise and communicate with other departments to ensure effectiveness in resolving customer care complaints. * Support, comply and ensure complicity with the warranty and guarantee agreements of the Company and all the Companies policies and procedures.