Job Description

Responsibilities:

1. Develop and maintain trust relationships with major clients to prevent them from turning to competitors.
2. Gain a comprehensive understanding of customers needs and requirements.
3. Continuously propose solutions that meet existing customers' objectives to strengthen relationships.
4. Ensure on-time delivery of correct products and services to customers.
5. Possess in-depth technical knowledge of all products.
6. Act as the liaison between key customers and internal teams.
7. Resolve customer issues and complaints to maintain trust.
8. Contribute to generating new sales opportunities that lead to long-term relationships.
9. Assist all teams in achieving financial targets and growth objectives in South Africa.
10. Prepare regular progress reports and forecasts using key account metrics for internal and external stakeholders.
11. Collaborate with advertising, design, marketing, sales, and logistics departments to meet the needs of key clients.
12. Focus on becoming the preferred partner for the employer.
13. Serve as a contact between companies.
14. Actively participate in events and fairs.
15. Create a target customer strategy.
16. Identify market potentials and analyze the market and competition.
17. Stay updated with industry and market trends and best practices.
18. Take responsibility for key account-related turnover.
19. Build trust with major clients by understanding their needs and offering tailored solutions.

Requirements and skills:

• Proven experience as a Key Account Manager.
• Sales experience and ability to provide solutions based on customer needs.
• Strong communication and interpersonal skills for building relationships at all organizational levels.
• Excellent organizational skills.
• Problem-solving and negotiation abilities.
• Willingness to work a flexible schedule, including normal and outside working hours.
• Cooperation with product development teams.
• Presentation skills for showcasing new products and services.
• Ability to analyze threats and opportunities in the HVAC industry and key accounts' industries.
• Proficiency in Microsoft Office applications and CRM software.
• Strong negotiation and leadership skills.
• Excellent time and project management skills.
• Experience in sales for an HVAC manufacturer.
• Ability to handle multiple client accounts.
• Exceptional customer service skills.
• Professional B2B sales experience in the HVAC industry.
• Proficiency in English and Afrikaans, with additional languages as an advantage.
• Ability to work well in a team and make independent decisions.
• Ability to handle the complete sales life cycle and customer complaints.
• Excellent presentation skills.
• Willingness to travel.
• Willingness to relocate.

Salary: Basic salary, medical aid, provident fund, car allowance, and commission [Total: R78 000 p/m]

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