1. Develop and maintain trust relationships with major clients to prevent them from turning to competitors.
2. Gain a comprehensive understanding of customersxe2x80x99 needs and requirements.
3. Continuously propose solutions that meet existing customers' objectives to strengthen relationships.
4. Ensure on-time delivery of correct products and services to customers.
5. Possess in-depth technical knowledge of all products.
6. Act as the liaison between key customers and internal teams.
7. Resolve customer issues and complaints to maintain trust.
8. Contribute to generating new sales opportunities that lead to long-term relationships.
9. Assist all teams in achieving financial targets and growth objectives in South Africa.
10. Prepare regular progress reports and forecasts using key account metrics for internal and external stakeholders.
11. Collaborate with advertising, design, marketing, sales, and logistics departments to meet the needs of key clients.
12. Focus on becoming the preferred partner for the employer.
13. Serve as a contact between companies.
14. Actively participate in events and fairs.
15. Create a target customer strategy.
16. Identify market potentials and analyze the market and competition.
17. Stay updated with industry and market trends and best practices.
18. Take responsibility for key account-related turnover.
19. Build trust with major clients by understanding their needs and offering tailored solutions.
Requirements and skills:
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