Job Description

Bring your possibility to life! Define your career with us





With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary Perform Onboarding remediation functions for Home Loans clients. This involves ensuring 100% fit-for-processing on-boarding applications, perform all client remediation,
including refresh clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.



Client Remediation and Refresh
Responsible for all remediation of Home Loans clients

• Perform gap analysis or transactional analysis for all clients
• Work with frontline colleagues to implement the relevant client contact strategy for the segment(e.g. via e-mail/SMS/Telephone etc.)
• Perform client reviews on anniversary refresh as per AML Customer Lifecycle Standard
• Update all relevant systems to ensure clients are fully remediated
• Team Work and Self Development
• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision.

Education and experience required/Recommend

• Minimum NQF Level 6 or equivalent qualifications
• 2-3 years Banking experience with at least 1 years exposure in regulatory related functions

Knowledge and skills:

• General banking understanding (including client and product knowledge)
• Good understanding of KYC methodology , and regulatory framework
• Knowledge of Remediation and Refresh Standards
• Understanding of quality standards
• Strong interpersonal and relationship skills

Education
Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised