Job Description

Job Summary Luxury Lodge Collection based in Century City is looking for a Junior Reservationist.This is a 5-day a week based at the Head Office, preference will be given to candidates currently based in Cape Town.Duties:Making reservationsEnsure accurate records about guests' bookings, payments, and any additional information that team members might need when interacting with a guest.Answer reservations callsUp-selling by informing guests of special packages, or higher room category.Assist & maintain an efficient administration system within the department.Ensure all quotations are followed upYou may be required to manage room blocks and all sizes of group bookings.Actively endeavour to seek and resolve guest complaintsInform other departments and follow up with regards to special instructions / facilities.Establish and quote rates within the limits of the authorized rates negotiation procedure.Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.Report any rate, system discrepancy to the Reservations Manager and all overbookings.Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.Making sure all internal worksheets are actioned and updated dailyEnsure accurate and detailed capturing of bookings.Manage any guest feedback to necessary department.Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.Ensure reservations vouchers have been recorded and allocated correctly.Requirements:Matric & a formal qualificationAt least 2 years central reservations experiencePrevious Hospitality experience is requiredDemonstrable, stable reservations experience within a reputable organisation and have dealt with travel agents, tour operators, and direct guests.Working knowledge of reservation booking systems. Specific experience in ResRequest preferred but not necessary.Well spoken, organised, and able to work under pressure.Quality focussedGreat communication skills, written and verbalEnergetic and friendly personalityA positive and professional attitude
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