Job Description

Junior Network Engineer x1 -

Junior Network Engineer -

Job Responsibilities: -

Handles alations from General Support requiring further Data specific technical assistance

Proficient with technical escalations from clients, wholesalers, interconnect partners, internal teams and service providers.

Ensures a work ticket is opened on the internal logging system if not already open for escalation from Resellers / customers

Applies/uses diagnostic techniques and tools to identify problems, investigate causes and recommend/implement solutions to correct common failures

Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department

Supports Centracom technicians with specific technical assistance, addressing Data issues

Escalates more complex problems to a higher level of expertise within the organisation

Engages with upstream service providers as part of the issue resolution process

Ensures feedback is given to the customer/wholesaler within an appropriate timeframe

Assists with departmental special projects

Actions ad-hoc requests delegated to him/her by their Senior

Perform Basic Network Troubleshooting

Support Network Installation and Configuration

Ensure Network Security Practices

Provide User Support for Network Connectivity

Learn and Apply New Networking Technologies

Collaborate with the Voice Team for quicker resolutions to certain voice/link related issues

Accountabilities and Performance Measures: -

Incident Management & Troubleshooting

Skills Knowledge and Experience

Basic Networking Concepts

Switching and Routing

Network Troubleshooting

Firewall and Security Basics

Wireless Networking

Basic knowledge of Mikrotiks and Cisco Technologies

Basic knowledge of tunnelling methods

Basic Network devices configuration

Salary - Market related

Immediate Start

Qualifications/Competencies/Work Experience:-

N + or A + technical certification.

VoIP and/or Networking certifications will be beneficial..

Mikrotik (Router OS) experience.

Networking experience.

PC competent with Word and Excel.

Minimum 1- 2 years' experience in a technical role preferably in a Telecoms environment.

Experience on an IT Help/Service Desk, beneficial

Good problem-solving skills.

Customer-centric.

Ability to provide technical support telephonically.

Self-motivated and able to work on own initiative under pressure.

Ability to exercise patience and to actively listen.

Good communication skills for both verbal and written forms of communication.

Please consider your application unsuccessful if you have not heard from us in 10 days

Job Types: Full-time, Permanent

Work Location: In person