Job Description

Are you a problem-solver, tech-savvy, and passionate about creating exceptional support experiences?

We're looking for someone who thrives in a

fast-paced, customer-first environment

--someone who enjoys

troubleshooting

, staying organized, and ensuring technical systems run

smoothly and efficiently

.



If you take pride in being the

go-to person for IT issues

, love helping others, and want to be part of a

collaborative team

that values

growth, innovation, and work-life balance

, this role could be your perfect fit.



As an

IT Administrator at ClearSource

, you'll play a critical role in

technical support

,

infrastructure maintenance

, and

user experience improvement

across the organization.

What You Will Do as an IT Administrator

Provide remote service desk support

to all offices and users Serve as the

first point of contact

for technical assistance via phone or ticketing system

Troubleshoot

issues related to

PCs, operating systems, and office applications

Log, analyze, and resolve

incoming support tickets Walk users through the

problem-solving process

with patience and clarity

Escalate unresolved issues

to higher-tier support teams when necessary Manage

user setup

including: +

Active Directory accounts

+

Email provisioning

+

Group membership modifications

Configure and deploy

laptops, desktops, and mobile devices

Maintain and track IT equipment inventory

Diagnose network connectivity issues

and coordinate with appropriate teams Update and maintain internal

IT documentation, knowledge bases, and playbooks

Notify teams of system outages

or disruptions and provide status updates

Collaborate

with peers and departments to ensure seamless technical support Participate in

continuous improvement

of IT processes and tools

What We're Looking For

Bachelor's degree

in computer science, IT, or a related field

2+ years

of experience as an

IT Administrator

or similar technical support role Proficiency in

Windows, macOS, and Linux

systems Familiarity with

networking concepts

: +

IP configurations

+

DNS, DHCP, VPN setup

Hands-on experience with: +

Laptop/desktop/mobile device setup

+

Inventory and hardware maintenance

Strong knowledge of: +

Microsoft Office 365

and productivity tools
+

Remote desktop tools

(e.g., TeamViewer, AnyDesk)
+

Ticketing systems

(e.g.,

ServiceNow, Jira, Zendesk

)
Ability to

communicate clearly with non-technical users

Excellent

troubleshooting

,

analytical

, and

problem-solving skills

Willingness to work across time zones

and handle remote support

Reliable internet connection

and backup power source

What We Offer

ClearSource offers a

competitive salary

as well as

opportunities for career growth and professional development

. We have an

inclusive culture that values diversity

and the contributions our employees make to ClearSource's success.

We also offer:Medical Aid Retirement Fund Risk Policy (Funeral, Life & Disability Cover)

Why ClearSource?

At ClearSource, our mission is simple:

Making Lives Better

-- for our

employees

, our

clients

, and their

customers

.

We live by our

Core Values

:

Customer First

- We are obsessed with delivering an exceptional experience

Personal Accountability

- We own our actions and always do the right thing

Humble Courage

- We embrace feedback and seek improvement

Hungry

- We bring passion and drive to everything we do

Happy & Healthy

- We support well-being and a positive workplace

If these values speak to you, it's time to

take the next step in your IT career

and

grow with ClearSource

.




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