Job Description

Are you a problem-solver, tech-savvy, and passionate about creating exceptional support experiences?
We're looking for someone who thrives in a fast-paced, customer-first environment--someone who enjoys troubleshooting, staying organized, and ensuring technical systems run smoothly and efficiently.
If you take pride in being the go-to person for IT issues, love helping others, and want to be part of a collaborative team that values growth, innovation, and work-life balance, this role could be your perfect fit.
As an IT Administrator at ClearSource, you'll play a critical role in technical support, infrastructure maintenance, and user experience improvement across the organization.
What You Will Do as an IT Administrator

• Provide remote service desk support to all offices and users
• Serve as the first point of contact for technical assistance via phone or ticketing system
• Troubleshoot issues related to PCs, operating systems, and office applications
• Log, analyze, and resolve incoming support tickets
• Walk users through the problem-solving process with patience and clarity
• Escalate unresolved issues to higher-tier support teams when necessary
• Manage user setup including:

• Active Directory accounts
• Email provisioning
• Group membership modifications
• Configure and deploy laptops, desktops, and mobile devices
• Maintain and track IT equipment inventory
• Diagnose network connectivity issues and coordinate with appropriate teams
• Update and maintain internal IT documentation, knowledge bases, and playbooks
• Notify teams of system outages or disruptions and provide status updates
• Collaborate with peers and departments to ensure seamless technical support
• Participate in continuous improvement of IT processes and tools

What We're Looking For

• Bachelor's degree in computer science, IT, or a related field
• 2+ years of experience as an IT Administrator or similar technical support role
• Proficiency in Windows, macOS, and Linux systems
• Familiarity with networking concepts:

• IP configurations
• DNS, DHCP, VPN setup
• Hands-on experience with:

• Laptop/desktop/mobile device setup
• Inventory and hardware maintenance
• Strong knowledge of:

• Microsoft Office 365 and productivity tools
• Remote desktop tools (e.g., TeamViewer, AnyDesk)
• Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Ability to communicate clearly with non-technical users
• Excellent troubleshooting, analytical, and problem-solving skills
• Willingness to work across time zones and handle remote support
• Reliable internet connection and backup power source

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.
We also offer:

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)

Why ClearSource?
At ClearSource, our mission is simple: Making Lives Better -- for our employees, our clients, and their customers.
We live by our Core Values:

• Customer First - We are obsessed with delivering an exceptional experience
• Personal Accountability - We own our actions and always do the right thing
• Humble Courage - We embrace feedback and seek improvement
• Hungry - We bring passion and drive to everything we do
• Happy & Healthy - We support well-being and a positive workplace

If these values speak to you, it's time to take the next step in your IT career and grow with ClearSource.

Skills Required