2 years in e-commerce merchandising, product admin, or related support role
Excellent business English, both verbal and written
Established proficiency in MS Office and digital literacy
Proficiency in Content Management Systems
Experience uploading and maintaining product data and assets (images, descriptions, pricing)
Exposure to marketing calendars or promotional planning cycles
Ability to interpret briefs and update online content accordingly
Understanding of user experience (UX) as it relates to product layout and site navigation
Experience working with cross-functional teams) to ensure content accuracy and timing
BEHAVIOURAL DIMENSIONS REQUIRED
Accuracy
Meticulous attention to detail
Deadline driven
Time management
Ability to multi-task
Customer- and user-centric mindset with a strong focus on product information and consistency
Ability to work independently
Proactivity
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA
Manage and maintain all product information and data, ensuring it is complete, accurate and up to date based on business needs
Validating all content prior to launch, ensuring we provide a superior customer experience
Ensure products are launched correctly and on time; with appropriate information as directed by the E-Commerce Merchandiser
Manage and update website image cataloguing and information
Carry out all "back-end" system processes for setting up product to go live within the online environments
Carry out quality checks for online products, including images, categorization, prices and availability to optimize customer experience on all e-commerce platforms as directed by the E-Commerce Merchandiser
ADDITIONAL INFORMATION
Supports the E-Commerce Merchandiser in the execution of product merchandising across all digital platforms by assisting with the accurate setup, maintenance, and optimization of products. Reporting to the E-commerce Merchandiser, this role ensures new product launches are implemented smoothly and on time, product information is consistently updated, and all content aligns with the marketing calendar and promotional plans. With a strong focus on administrative accuracy, the role contributes to improving the online experience and having well-maintained product data.
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