Job Description

About ManageAir:

Are you ready to embark on a career that revolutionizes the short-term accommodation industry? Look no further! We are an innovative Airbnb management company seeking talented individuals to join our dynamic team. As a professional management service, we provide homeowners and landlords with the freedom to enjoy their properties while we take care of the hassles of hosting.

About Us:

At ManageAir Pty Ltd, we are driven by a mission to leverage the latest technology and redefine the hosting experience. We strive to make hosting effortless and boost revenue for our valued hosts. If you are passionate about disrupting the industry and making a tangible impact, this is the perfect opportunity for you.

Company Culture and Ethos:

Our culture is at the heart of our success. We continually strive for excellence but know that the core of any successful company is the team driving it. Here's what you can expect when you join us:

- Recognition: We place a significant emphasis on recognizing team members for their valued contributions to the company.

- Innovation: We continually provide our team members with the platform to innovate or evolve existing processes.

- Team Bonding: Enjoy social evenings to unwind and bond as a collective.

- Support and Direction: Regular meetings with senior management ensure you receive the support and direction needed within your role.

- Fuel for Success: Plenty of coffee and snacks are available for you to enjoy at work.

Role Overview:

As a Maintenance Assistant at ManageAir Pty Ltd, you will be an integral part of our mission to redefine the short-term rental industry. Your role will involve providing crucial support to our Maintenance Manager, ensuring the smooth operation of property maintenance tasks. This position offers an excellent opportunity for an organized, detail-oriented individual to excel in a fast-paced, customer-centric environment.

Responsibilities of the Maintenance Assistant:

1. Assist in Managing Maintenance Teams and Contractors: Collaborate with the Maintenance Manager in overseeing and coordinating the work of maintenance teams and external contractors. Support in assigning tasks, setting priorities, and ensuring that all maintenance activities are completed efficiently and on schedule.

2. Expense Tracking and Invoice Management: Aid in managing maintenance-related expenses by tracking costs associated with maintenance tasks, sourcing materials, and external services. Assist in loading invoices into the system for payment, ensuring accuracy and adherence to budget guidelines.

3. Property Maintenance Checks and Inventory: Assist in conducting regular property maintenance checks to identify potential issues and ensure properties are in optimal condition for guests and owners. Help create detailed reports on findings and take appropriate actions to address concerns promptly.

4. Progress Reporting to Portfolio Managers: Maintain open communication with portfolio managers and other stakeholders to provide regular progress updates on ongoing maintenance tasks and projects. Support in reporting to ensure transparency and alignment with company goals.

5. Creative Sourcing of Supplies and Contractors: Collaborate with the Maintenance Manager to identify suitable supplies and contractors for various jobs, seeking cost-effective solutions without compromising on quality.

6. Post-Job Summaries and Reports: Assist in preparing comprehensive post-job summaries, including details of the work done, expenses incurred, and any relevant observations or recommendations. Support in creating invoices and quality of execution reports to maintain detailed records of completed maintenance work.

7. General Maintenance Knowledge: Develop a solid understanding of general maintenance practices, including job valuations, time implications, and estimates. This knowledge will enable you to make informed decisions and contribute to the efficient completion of maintenance tasks.

8. Task Management System Utilization: Learn to efficiently use task management systems, particularly Asana, for coordinating and tracking maintenance tasks. Ensure smooth communication and collaboration among team members to complete tasks efficiently and well-organized.

Your role as a Maintenance Assistant is essential in ensuring that ManageAir's properties are well-maintained, offering an exceptional experience to both guests and owners. Your attention to detail, proactive approach, and ability to support the Maintenance Manager will contribute significantly to the company's success in becoming the industry leader in the Cape Town short-term rental market. If you are ready to take on this exciting opportunity, we encourage you to apply today and be part of the revolution!

1. Relevant Experience: The ideal candidate should have relevant experience in property maintenance or a related field. Previous exposure to maintenance operations or property management is a plus, although not necessarily in a managerial capacity.

2. Organizational Skills: Strong organizational abilities are essential. The Maintenance Assistant should be able to assist in coordinating various maintenance tasks, manage workloads efficiently, and contribute to meeting deadlines.

3. Self-Motivation and Attention to Detail: A self-motivated individual who pays attention to detail is crucial for this role. The Maintenance Assistant may be involved in administrative tasks, such as invoicing and record-keeping, requiring precision and administrative proficiency.

4. Basic Maintenance Knowledge: Familiarity with general maintenance practices and the ability to assist in job assessments, time estimates, and cost evaluations for maintenance projects will be advantageous.

5. Adaptability: The short-term rental market is dynamic, so adaptability and a willingness to learn new techniques and industry trends are valued qualities in the Maintenance Assistant. Embracing changes and contributing to process improvements is encouraged.

6. Valid Driver's License (Preferred): While not mandatory, having a valid driver's license is preferred, as it may be useful for tasks that involve traveling to different properties or job sites.

7. Team Collaboration: Being a team player and effectively communicating and collaborating with colleagues are important aspects of the role. The Maintenance Assistant should work harmoniously with team members and adhere to company protocols.

8. Task Management System Familiarity (Advantageous - Asana): Familiarity with task management systems, particularly Asana, is advantageous as it may facilitate coordination and tracking of maintenance tasks.

9. Reporting Skills: The Maintenance Assistant may assist in preparing reports on maintenance activities and expenses. Strong communication skills to present information effectively to colleagues and supervisors are beneficial.

In addition to meeting these requirements, the ideal candidate should share ManageAir Pty Ltd's core values of providing exceptional service to guests, owners, and colleagues. They should be enthusiastic about the company's mission to be the industry leader in the Cape Town short-term rental market.

The Maintenance Assistant will play a crucial role in supporting the company's reputation by contributing to well-maintained properties, efficient maintenance operations, and cost-effective solutions. Their dedication to quality work, attention to detail, and willingness to collaborate will contribute to the company's success and growth in the competitive short-term rental industry.

Careers24