Job Description

About ManageAir:

Are you ready to embark on a career that revolutionizes the short-term accommodation industry? Look no further! We are an innovative Airbnb management company seeking talented individuals to join our dynamic team. As a professional management service, we provide homeowners and landlords with the freedom to enjoy their properties while we take care of the hassles of hosting.

About Us:

At ManageAir, we are driven by a mission to leverage the latest technology and redefine the hosting experience. We strive to make hosting effortless and boost revenue for our valued hosts. If you are passionate about disrupting the industry and making a tangible impact, this is the perfect opportunity for you.

Company Culture and Ethos:

Our culture is at the heart of our success. We continually strive for excellence but know that the core of any successful company is the team driving it. Here's what you can expect when you join us:

- Recognition: We place a significant emphasis on recognizing team members for their valued contributions to the company.

- Innovation: We continually provide our team members with the platform to innovate or evolve existing processes.

- Team Bonding: Enjoy social evenings to unwind and bond as a collective.

- Support and Direction: Regular meetings with senior management ensure you receive the support and direction needed within your role.

- Fuel for Success: Plenty of coffee and snacks are available for you to enjoy at work.

Role Overview:

As a Portfolio Manager Assistant at ManageAir, you will be an integral part of our mission to redefine the short-term rental industry. Your role will involve providing crucial support to our Portfolio Managers, ensuring the smooth operation of our properties. This position offers an excellent opportunity for a detail-oriented, organized, and tech-savvy individual to excel in a fast-paced, customer-centric environment.

Key Duties:

- Guest and Owner Relations: Assist in managing expectations with guests and property owners, providing exceptional customer service.

- Operational Efficiency: Collaborate on coordinating various tasks, including scheduling maintenance, shopping, renovations, and handling expenses.

- Property Maintenance: Aid in conducting minimum requirement and maintenance checks, scheduling couch cleans, and meeting with contractors as needed.

- Administrative Tasks: Support in handling tasks such as receipt management, filing (electronic and hard copies), monthly statements, and Xero bills and invoices.

- Onboarding: Assist in the onboarding process from start to finish.

- Relationship Building: Collaborate to foster strong relationships with co-workers, building personnel, and external stakeholders.

- Reporting: Assist in regularly reporting on property checks, cancellations, and review analysis.

We are seeking candidates who possess and are eager to develop the following essential skills and qualifications:

- Excellent communication and customer service skills.

- Exceptional Organization: Your ability to maintain order and structure in a fast-paced environment is paramount.

- Strong organizational and multitasking abilities.

- Outstanding Multitasking: You excel at handling multiple tasks simultaneously and thrive in a high-pressure setting.

- Proficiency in technology and software tools.

- Diligence and Work Ethic: A strong work ethic is at the core of your professional identity.

- Detail-oriented with a commitment to delivering high-quality work.

- Punctuality: You understand the value of timeliness and consistently meet deadlines.

- Ability to work collaboratively in a fast-paced environment.

- Meticulousness: Your meticulous attention to detail ensures precision in your work.

- Prior experience in property management or hospitality is a plus.

- Keen Eye for Detail: You have a sharp eye for even the smallest nuances.

- Administrative Proficiency: Strong administrative abilities enable you to streamline processes efficiently.

- Tech Savvy: You are comfortable with technology and adapt swiftly to new tools and software.

- Rapid Learning: A fast learner, you readily acquire new skills and knowledge.

- Personable Nature: Your interpersonal skills make you approachable and effective in building relationships.

- Motivation and Drive: Your innate motivation and proactive attitude set you apart as a dedicated go-getter.

- Process-Oriented: You are committed to following established processes and contributing to their refinement.

- Drivers License (Motorbike or Car) essential

If you are ready to take on a challenging role in the Airbnb management industry, where you can make a meaningful impact and grow professionally, we encourage you to apply today. Join our dynamic team at ManageAir and be part of the revolution!

Careers24