Job Description

ManageAir Pty Ltd, a leading Airbnb management company with over 500 properties ranging from micro apartments to villas, is seeking a proactive, honest, and hardworking Maintenance Manager to oversee and lead maintenance procedures within the company. As the Maintenance Manager, you will play a vital role in ensuring that our properties are well-maintained and provide an exceptional experience to both guests and owners.

Company Culture:

At ManageAir Pty Ltd, we are a dynamic and competitive team committed to becoming industry leaders in the Cape Town short-term rental market. We value our team members and recognize their valuable contributions to the company's success. As a part of our team, you will enjoy regular social evenings to unwind and bond with your colleagues. We prioritize providing a supportive and innovative work environment, where team members have the platform to evolve and enhance existing processes. Regular meetings with senior management ensure that you receive adequate support and direction within your role. Moreover, we offer a well-stocked workplace with plenty of coffee and snacks for you to enjoy during your workday.

If you are driven by excellence, thrive in a fast-paced environment, and have a passion for managing maintenance operations, we encourage you to apply. Join our team and contribute to ManageAir's mission to be the industry leader in the Cape Town short-term rental market.

Responsibilities of the Maintenance Manager at ManageAir Pty Ltd:

1. Manage Maintenance Teams and Contractors: As the Maintenance Manager, you will be responsible for overseeing and coordinating the work of maintenance teams and external contractors. You will assign tasks, set priorities, and ensure that all maintenance activities are completed efficiently and on schedule. Your leadership will be instrumental in maintaining a high standard of workmanship and professionalism among team members and contractors.

2. Expense Tracking and Invoice Management: You will play a key role in managing maintenance-related expenses. This involves diligently tracking costs associated with maintenance tasks, sourcing materials, and external services. Additionally, you will be responsible for loading invoices into the system for payment, ensuring accuracy and adherence to budget guidelines.

3. Property Maintenance Checks and Inventory: Regular property maintenance checks are crucial to identify potential issues and ensure properties are in optimal condition for guests and owners. As the Maintenance Manager, you will conduct thorough inspections of the properties, both in terms of maintenance needs and inventory verification. You will create detailed reports on the findings and take appropriate actions to address any concerns promptly.

4. Progress Reporting to Portfolio Managers: You will maintain open communication with portfolio managers and other stakeholders to provide regular progress updates on ongoing maintenance tasks and projects. Effective reporting will help ensure transparency, facilitate decision-making, and maintain alignment with company goals.

5. Creative Sourcing of Supplies and Contractors: To optimize maintenance operations, you will need to think creatively and identify the most suitable supplies and contractors for various jobs. Seeking cost-effective solutions without compromising on quality will be essential to manage expenses efficiently.

6. Post-Job Summaries and Reports: After the completion of maintenance tasks, you will be responsible for preparing comprehensive post-job summaries. These summaries will include details of the work done, expenses incurred, and any relevant observations or recommendations. Moreover, you will create invoices and quality of execution reports to maintain detailed records of completed maintenance work.

7. General Maintenance Knowledge: As the Maintenance Manager, you should have a solid understanding of general maintenance practices, including job valuations, time implications, and estimates. This knowledge will enable you to make informed decisions, allocate resources effectively, and ensure the timely completion of maintenance tasks.

8. Task Management System Utilization: Proficiency in using task management systems, particularly Asana, will be valuable for coordinating and tracking maintenance tasks. Efficient utilization of the system will facilitate smooth communication and collaboration among team members, ensuring that tasks are completed efficiently and in a well-organized manner.

Overall, your role as the Maintenance Manager is essential in ensuring that ManageAir's properties are well-maintained, offering an exceptional experience to both guests and owners. Your proactive approach, attention to detail, and ability to manage teams and resources effectively will contribute significantly to the company's success in becoming the industry leader in the Cape Town short-term rental market.

Requirements for the Maintenance Manager position at ManageAir Pty Ltd:

1. Proven Experience in a Managerial Role: The ideal candidate should have a proven track record of working in a managerial capacity, preferably in property management or a related field. They should have experience in overseeing maintenance teams, managing contractors, and handling maintenance operations efficiently.

2. Planning and Organizational Skills: The Maintenance Manager should possess excellent planning and organizational abilities. This includes the capacity to coordinate multiple maintenance tasks simultaneously, prioritize workloads, and manage resources efficiently to meet deadlines effectively.

3. Self-Motivated and Administrative Proficiency: A self-motivated individual who takes initiative and has a strong focus on administrative tasks is vital for this role. The Maintenance Manager will be responsible for invoicing, spreadsheet management, and maintaining accurate financial records, necessitating attention to detail and strong administrative skills. Proficiency in MS Excel, Outlook, and MS Word is required to handle various administrative tasks effectively.

4. Maintenance Knowledge and Estimation Skills: The candidate must have a solid understanding of general maintenance practices and possess the ability to assess job valuations, time implications, and provide accurate cost estimates for maintenance projects.

5. Flexibility and Willingness to Learn: The dynamic nature of the short-term rental market demands adaptability and a willingness to learn new techniques and industry trends. The Maintenance Manager should be open to embracing changes and evolving processes to enhance efficiency and service quality.

6. Driver's License and Own Vehicle (Preferred): A valid driver's license is essential for this role, and having a personal vehicle is considered a bonus. The Maintenance Manager may be required to travel to different properties and job sites, making transportation a valuable asset.

7. Team Player and Existing Structure Adherence: Collaboration and effective communication with the team are essential aspects of the role. The candidate should be a team player, capable of working harmoniously with colleagues and adhering to the existing company structure and protocols.

8. Task Management System Knowledge (Advantageous - Asana): Familiarity with task management systems, particularly Asana, will be advantageous for the Maintenance Manager to coordinate and monitor maintenance tasks effectively.

9. Reporting to Upper Management: The Maintenance Manager will be responsible for preparing comprehensive reports on maintenance activities, expenses, and progress. They should possess strong communication skills to present this information effectively to upper management and other stakeholders.

In addition to meeting these requirements, the ideal candidate will align with ManageAir Pty Ltd's core values of providing exceptional service to guests, owners, and colleagues. They should be enthusiastic about the company's mission to be the industry leader in the Cape Town short-term rental market.

The Maintenance Manager will play a critical role in upholding the company's reputation by ensuring well-maintained properties, efficient maintenance operations, and cost-effective solutions. Their dedication to excellence, proactive approach, and strong leadership skills will contribute to the company's success and growth in the competitive short-term rental industry.

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