Job Description

Analyze hardware faults, replacing defective hardware devices and peripherals. Diagnose and resolve error codes associated with the hardware, software, and local area network. Basic network troubleshooting and to refer complex problems to Network administrator. Help all users with all aspects of operation of equipment and software packages inclusive of the in-house applications. WMS, CP etc Use remote access software and tools to manage desktops Resolve faults within an acceptable time to meet service level agreements. Provide on-site first level support.

Work under supervision in the systems control department.

Basic daily tasks assigned to a controller.

Attend to basic desktop and scanner issues.

Attend to daily email and customer queries

Prioritizing request and calls logged for support and performing determination and resolution.

Co-ordinate, control and log queries and complaints across all computing environments.

Monitor supplier repairs and maintenance response times.

Liaise with third party vendors to resolve desktop issues.

Maintain reliable and accurate statistics on calls logged and produce weekly reports as and when required.

Maintain and update all relevant desktop documents. Provide network troubleshooting which include network points, cabling, and network switches.

Under supervision work with the developer and junior developer to design basic elements of programs.

Active role in documenting current systems and actively involved in basic development methods

Job Types: Temporary, Temp to perm
Contract length: 12 months

Pay: From R7000,00 per month

Education:

Diploma (Required)
License/Certification:

MCSE (Required)
Work Location: In person

Application Deadline: 2025/08/31
Expected Start Date: 2025/09/01