Job Description

Fin Overview:

At Fin Africa, we are committed to driving financial inclusion and empowering individuals across the continent. We believe that everyone deserves access to affordable financial services, and our mission is to make this a reality.

We are a passionate and diverse team of professionals dedicated to making a positive impact in the lives of people throughout Africa. Our core values of integrity, innovation, people, and teamwork drive everything we do. We value collaboration, creativity, and a customer-centric approach in our pursuit of meaningful change.

Position Overview:

Fin is looking for a highly skilled systems administrator to maintain, upgrade and manage software, hardware, and networks. The System administrator will be responsible for monitoring the helpdesk, new device setup, resolving staff IT issues raised, documenting fixes for issues raised and resolving network issues. The Systems administrator will also be required to support the office router and firewall.

Key Responsibilities

User Support

• Monitor the helpdesk to provide timely support to users
• First Line support for all user issues
• Investigate, Troubleshoot, and diagnose hardware and software problems.
• Create user documentation for different system developed.
• Document solutions for learning and self-service setup

Network Support

• Monitor and ensure 99% local network uptime.
• Diagnose and resolve low level network issues and escalate issues where necessary

System setup, configuration, and monitoring

• User device setup as directed
• Monitoring systems for uptime and faults
• Product and feature configuration

Information Governance

• Monitor and enforce IT policies.
• Manage the device inventory.
• Organize and ensure documentation pertaining to client requests, system changes are filed and stored securely.

Router and firewall management

• Monitor the router for alerts and use metrics to ensure efficiency.
• Monitor the firewall for security alerts and implement remedial actions.

Education/Skills/Experience

• Bachelorxe2x80x99s degree in information technology
• CompTIA A+ certification
• CompTIA N+ certification
• 2 Years in local and remote IT Support field
• 1 year experience in Java programming
• Computer literate, including Microsoft Office programs, especially a good working knowledge of MS excel.
• The key traits for the individual in this position are attention to detail ,team player, excellent problem-solving and decision-making ability, propensity to own a project or task, self-motivated and driven, ability to work independently and with a team, ability to work under pressure.

• Benefits of joining us:
• Impact: Join us in making a real difference in the lives of millions of people across Africa. Your work here will have a lasting and meaningful impact on communities and individuals.
• Innovation: Be part of a forward-thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion.
• Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization.
• Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued.
• Commitment: We are committed to your success and well-being, offering competitive compensation, benefits, and a supportive work culture.

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