Job Description

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Job Overview

Expiration date:

13 August 2025

Location:

Cape Town, Western Cape

Job Title:

IT Support Technician / Engineer

Education Level:

Diploma

Job Level:

Junior

Minimum Experience:

1 - 3 Years

IT Support Technician / Engineer required in Cape Town.

Do you enjoy being the go-to contact for customers, helping people and tackling technical issues head-on? We require a confident, responsive individual that is ready to dive into being a motivated tech-savvy Support Technician



If you're eager to grow your IT knowledge and make a real difference in a fast-paced support team, this could be your next great career move.

Requirements:

Matric plus 1 years demonstrable experience Proficient in customer service and managing and supporting IT technical issues Basic understanding of Microsoft Windows, servers, Office365 and hardware support, ideally with a relevant qualification Strong customer service skills, with a focus on delivering a positive experience for every client Good team worker and internal collaborator Ability to adapt quickly to new technologies, processes, and tools Good time management and prioritisation skills Able to work collaboratively with other departments Experience working to SLA's Exposure to ITIL frameworks and best practices Empathetic, Passionate, Collaborative and Results Focused

Duties and Responsibilities:

Basic troubleshooting support for clients, helping them resolve common issues related to products or services Guidance on product features, usage instructions, common troubleshooting steps Identify recurring issues, report trends to management & improve customer experience Escalating issues to line manager and stakeholders to facilitate resolution Documenting client interactions and issues, ensuring clear and accurate records Coordinate with vendors and third-party providers to resolve issues Ensure all faults are dealt with in SLA and have full notes to support activity undertaken * Suggest improvements for ways of working and help in developing Policies and Procedures