Job Description

Are you curious, innovative and passionate about IT Hardware and Infrastructure?

Do you take ownership, embrace challenges, and love problem-solving?

We're a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for an

IT Support Administrator

who will enable the department and the business to function optimally from an IT Support perspective.

Job Purpose:

The IT Support Administrator is responsible for providing administrative and coordination support to the IT department. This includes managing user and asset records, assisting with system documentation, handling IT-related reporting, and ensuring accurate data management and cleaning within Excel. The role acts as the link between technical teams and business users to ensure smooth IT operations.

Key Responsibilities:

Provide administrative support to the IT department, including maintaining documentation, reports, and user records. Track and update IT assets, licenses, and equipment allocations. Coordinate IT requests, ensuring tasks are logged, tracked, and closed timeously. Prepare and maintain reports and dashboards using

Microsoft Excel

. Perform

data cleaning and validation

to ensure information accuracy across systems. Assist with onboarding and offboarding processes (e.g., user access requests, account setups). Maintain system access and permissions logs in compliance with company policies. Assist with vendor coordination and IT procurement documentation. Support data migration and system update projects through accurate record-keeping and validation. Provide basic end-user support (password resets, access requests, etc.) where required. Monitor and manage IT support tickets logged by users to ensure timely resolution and accurate categorization. Review and clean up ticket data to remove duplicates, correct errors, and ensure all requests are properly documented.

Requirements:

Diploma or Certificate in Information Technology, Information Systems, or a related field. 1-3 years of experience in an IT administrative or coordination role. Proficiency in

Microsoft Excel

(pivot tables, VLOOKUPs, data cleaning, and formatting). Strong organizational and documentation skills. Basic understanding of IT systems, software licensing, and asset management. Excellent attention to detail and ability to work with large datasets. Strong communication skills and ability to liaise effectively with technical and non-technical teams.

Key Competencies:

Analytical and detail-oriented. Organized with excellent record-keeping habits. Proactive and service-focused. Able to prioritize and manage multiple requests. Comfortable working with data and reporting tools.
Job Type: Full-time

Pay: R10000,00 - R13000,00 per month

Ability to commute/relocate:

Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

IT Support Administration: 2 years (Required) Data Cleaning: 2 years (Required) VLookups: 2 years (Required)
Work Location: In person