Job Description

The IT Support Administrator will be responsible for providing technical assistance and support to end-users (Stadio Staff and Students), resolving hardware and software issues, and ensuring the smooth operation of our IT systems on our campus(es). The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach to IT support.

Key responsibilities

Provide technical assistance and support to end-users via phone, email, Teams, or in-person. Troubleshoot and resolve software, hardware, and network connectivity issues. Maintain and monitor telephony hardware and software (Microsoft Teams). Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up and configure software applications and operating systems for end-users. Collaborate with other IT team members to resolve complex technical issues. Manage user accounts, permissions, and access rights in accordance with IT policies. Perform routine maintenance and updates on IT systems to ensure optimal performance and security. Document all support activities, solutions, and procedures for future reference. Provide training and guidance to end-users on IT-related topics and best practices. Stay up to date with the latest technologies and IT trends to provide proactive support and recommendations.

REQUIREMENTS

? Qualifications and skills required

Proven experience in IT support or a similar role. Bachelor's degree or diploma in Information Technology preferred. Strong knowledge of Windows operating systems. Proficiency in troubleshooting hardware, software, and network issues. Excellent communication skills, both written and verbal. Ability to work independently and collaboratively in a team environment. Customer-focused attitude with a dedication to providing high-quality support. Attention to detail Ability to use knowledge base resources to resolve problems. Relevant Microsoft certifications are a plus.

Why join us?

Purpose-driven vision: Be part of an institution that emphasises operational excellence, inclusivity and widening access to quality higher education. Purposeful work: Contribute to meaningful transformation initiatives that not only directly supports the organisation's mission and long-term success but also has a meaningful impact on South Africa.

What we offer

Competitive salary in line with relevant experience. Generous leave to support work-life balance. * Opportunities to continue your studies at any institution in the group after 1 year of employment.