Job Description

Client Details:

Our American client has made a significant decision to establish their Research and Development division in Cape Town, demonstrating a strong commitment to the region. Their investments in the local office reflect their intention to grow and thrive in this location. For individuals who are passionate about research and development, complex systems, and continuous learning, this company offers an exceptional opportunity. Situated in the northern suburbs, the organisation prides itself on its progressive approach, including a comprehensive benefits package and flexible work arrangements.

Role Responsibilities:

• Investigate, identify, and resolve technical issues based on SLAs.
• Own technical matters and handle customer incidents, ensuring swift resolution.
• Build relationships with clients, managers, and deployment teams, offering problem insights and growth opportunities.
• Cultivate technical partnerships with regional Partners to drive new business.
• Engage in technical calls and in-person partner interactions.
• Collaborate internally with Product, Professional Services, and Engineering teams for solution success.
• Participate in 24x7 support rotation and address urgent global needs.
• Occasionally work extended hours to meet business demands.
• Communicate proactively with Engineering and clients, providing updates on cases and enhancements.
• Contribute insights to the CSE Team and knowledge base.
• Identify and escalate high-priority customer issues to senior management.

Relevant Qualifications / Experience:

• Holds a relevant IT degree.
• Possesses a minimum of 5 years' experience in Technical Service Delivery, specialising in application and network support, ideally within larger enterprises and managed service providers.
• Proficient in Python, SQL, MongoDB, and Linux OS maintenance for performance optimisation.
• Experienced in API Integration (REST) and Cloud-native architecture (Docker, Kubernetes).
• Skilled in application log analysis and system performance review.
• Has intermediate knowledge of complex networks and proficiency in packet captures and connectivity investigations.
• Familiar with firewalls, ports, and related protocols, and understands network routing and security.
• Capable of Cisco UCM user and dial plan provisioning and management.
• Proficiently manages MS Teams, Cisco Webex Teams, and Zoom provisioning.
• Skillful in using monitoring tools for configuration, metrics tracking, alerting, and alarm definitions.
• Monitors network and UC health effectively.

Job ID:

• J104350

PS Even if you feel you don't have all the skills listed or if this spec isn't what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -

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