Job Description

IT Sales Support Administrator

About

A leading IT hardware distributor, dedicated to empowering Managed Services Providers (MSPs). With a reputation for reliability, innovative programs, and a customer-first ethos, stands apart in a competitive landscape by delivering tailored solutions and exceptional service to our partners.

Role Overview

The Remote Sales Support Administrator will play a crucial role in supporting our dynamic team of six account managers. This position is integral to maintaining our high standards of service and ensuring seamless sales operations for our valued MSP clients.

Provide day-to-day administrative and sales support to a team of six account managers

Assist with the preparation of client quotes and secure supplier pricing

Field incoming pricing enquiries from MSP partners and respond efficiently

Procure IT hardware and related products from our network of suppliers

Process client orders through our proprietary programs and systems

Liaise closely with the accounts team to ensure prompt payments and accurate invoicing

Deliver account management support during colleagues' holidays, sick leave, and other absences

Coordinate and participate in Teams meetings, account reviews, and supplier negotiations alongside the account managers

Champion clear communication and collaboration across all internal teams

Key Responsibilities

Utilise Salesforce CRM to manage and update client records, monitor sales activity, and track order status

Support the quoting process and facilitate timely responses to pricing requests

Order and stock procurement management from suppliers

Order processing and documentation on our platforms

Assist with supplier negotiations to ensure competitive pricing and optimal stock levels

Stand in for account managers as the primary point of contact for assigned clients during absences

Coordinate with the accounts team regarding payments, credit notes, and invoicing queries

Contribute to regular account reviews and provide insights for continuous improvement

IT distribution inside sales representative technical job description, experience of major vendors; Dell, HP, Lenovo, Cisco, Yealink and more

Hardware, software, laptops, servers, mobile phones, tablets, servers, cloud storage, Audio Visual, peripherals and more

Required Skills & Attributes

Team player: Collaborative, supportive, and comfortable working in a fast-paced environment

Organisation: Strong multitasking abilities, attention to detail, and effective time management

IT proficiency: Experience with Salesforce CRM, Microsoft Teams, and standard office applications

Key Qualifications

Sales Skills: Demonstrated ability to close sales, negotiate, and reach targets

Communication: Exceptional verbal, written, and presentation skills with strong active listening

Customer Service: Strong focus on client satisfaction and effective problem resolution

Software Proficiency: Experience with CRM software to manage sales and customer data

Experience: Typically requires a minimum of 1 year in a sales role, preferably in IT or a technical environment

Product Knowledge

The role involves selling and supporting a range of hardware and software: laptops, servers, mobile phones, tablets, cloud storage, audio-visual systems, peripherals, and more.

Desirable Experience

Previous experience in sales support, administration, or customer service within the IT or technology sector

Familiarity with Ireland's MSP market or distribution channels is an advantage

Understanding of IT hardware procurement and logistics

Benefits

Remote working flexibility

Full-time

2 weeks paid leave at Christmas

2 additional weeks paid leave per annum

Work with an innovative and supportive team in a growing IT distribution business

How to Apply

Please send your updated CV, recent photograph, and salary expectation to cv@theremoteunicorn.com.

Job Location:

Remote

Job Type:

Full - Time

Salary:

R18 000 - R30 000 p/m experience dependent

Job Type: Full-time

Pay: R18000,00 - R30000,00 per month

Experience:

IT Sales: 1 year (Preferred) CRM software: 1 year (Preferred)
Work Location: Remote