Job Description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we've built a greener, fairer future for travel. By connecting travelers with the world's best local experts, we provide trips that are better for them and better for the places they visit. For us, it's all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we've helped more than 500,000 travelers plan extraordinary trips around the world.

The local agency you will be working with in South Africa

Kamaroutes is a female-led local agency that organizes tailor-made trips to Southern Africa. We are based in Johannesburg and specialize in off-the-beaten-track trips for FITs, small groups and solo female travellers. Our aim is to make travel in Southern Africa safer, more fulfilling for the traveller while giving back to the local communities.

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Job description

Our local agency aims to develop its markets by opening the Italian market. We are seeking an experienced and motivated Italian-speaking travel consultant to join our team in Johannesburg, South Africa. You will be responsible for opening the Italian market and developing sales with Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for Italian travelers. As the contract will be with the local agency, the job could contain any or more of the following duties :

Prepare itineraries and quotes for the clients in Italian language, deals with all enquiries from the beginning until confirmed

Understand travelers expectations

Main contact for clients to determine travel needs, budgets, and preferences

Design tailor-made itineraries

Match travelers' requirements with transportation, accommodations, insurance, tours, and activities.

Advises clients regarding destinations, cultures, customs, weather, and activities

Responsible for billing the travelers

Handles travel issues, conflicts, complaints, cancellations, and refunds

Builds and maintains relationships with travel and tour operators

Booking management: reservation with hotels and other services

Quality monitoring during the trip

Additional information

Duration & contract type: fixed term

Precise location: Johannesburg, South Africa

Availability: from August 2023

Salary: negotiable, depending on experience

Other advantages: Remote work, commission on sales

Working time per day and week: 30 hours per week

Preferred experience

Languages required:

Italian: native or bilingual

English : to be able to speak with your colleagues and the local providers we are working with

Ideal profile:

Previous experience (min 2 years) in tourism or sales is required

Knowledge of the Italian market is required as it is a market expansion

Knowledge about the destination South Africa (or Namibia, Botswana) would be a big plus

You are already living in South Africa

Organised and client-oriented

Strong sales focus

Problem-solving

Flexibility and adaptability

Time management

Recruitment process

1. Application with CV and motivation letter

2. Video interview through Willo platform

3. HR interview with Evaneos Recruitment Services if needed

4. Call with the concerned local agency manager

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Questions and answers about the job

Is it mandatory to attach a resume?

Yes, you are required to attach your resume to apply for this job.

Does this position allow remote work?

Remote work is allowed for this position.

What type of contract is offered for this position?

Type of contract for this position: CDI

Is a cover letter mandatory to apply for this position?

A cover letter is mandatory to apply for this position.

What is the start date of the contract?

The contract for this position starts on September 30, 2023

Evaneos

Entre 50 et 250 salarixc3xa9s

Tourisme, SocialTech / GreenTech

Voir le profil

Annxc3xa9e de crxc3xa9ation 2009

Collaborateurs 165

Paritxc3xa9 55%45%

xc3x82ge moyen 32 ans

Turnover 2 %

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