Job Description

At Monocle, we believe work is more than just a job. It is a chance to make a difference in the world of finance. An opportunity to fulfil your potential. To make friendships with ambitious, positive, like-minded people. Monocle is a people-centric, independent consulting firm, specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently. Monocle is looking for an aspiring professional to join our team as an IT Administrator. This role will be responsible for assisting internal team members and service employees by providing hardware and software technical support, diagnosing issues, while providing a stellar customer experience. Your main tasks and responsibilities will include, but not limited to:

• Inbound support tickets / inquiries and resolving internal employee issues quickly and efficiently.
• Maintenance of all IT equipment used by employees in the course of their duties.
• Maintenance of company e-mail system and accounts.
• Assistance in installation and configuration of network devices (e.g.: routers, access points, IP cameras and Access Control).
• Maintenance of Teams Room Equipment.
• Front-line technical support for various software and hardware issues.
• Diagnosis of problems affecting IT equipment and/or Internet connectivity.
• Follow-up and supervision of third-party service-providers when they are onsite.
• Provide basic training to new employees on how to utilize any IT equipment required.
• Experience setting up, deploying, and servicing Microsoft Windows based desktops / laptops.
• Identification of ways to improve the service provided by the IT department to the company.

The successful candidate must have:

• Holds a Bachelor's Degree, Advanced diploma or equivalent in IT Administration.
• At least 3 to 4 years IT support experience required with a proven track record of success.
• Have a proven track record of working in a technical support / help desk role supporting a high number of employees (remote and in person).
• Ability to troubleshoot and solve problems quickly and without a high degree of supervision.
• Experience setting up, deploying, and servicing Microsoft Windows based desktops / laptops.
• Basic knowledge of networking configuration and maintenance; LAN/WAN, Wireless network setup and security.
• Strong attention to detail.
• Exceptional verbal and written communication skills.
• Act with discretion and confidentiality.
• Be well-organized and energetic and can manage daily tasks effectively.
• Excellent computer skills and a high degree of proficiency in Microsoft Outlook, Word, Excel and PowerPoint.

In addition, the following would be advantageous:

• Have Certifications in Microsoft 365 Administration.
• Experience with Ubiquiti network devices.
• Experience with Logitech Teams Room Devices.
• Have previous experience with Azure Active Directory and Intune Experience.

The ideal IT Administrator also:

• Is able to work in a dynamic environment where one day never looks like another.
• Has a hands-on approach and is not afraid to roll up their sleeves and get stuck in.
• Regards themselves as a high performer.
• Works well under pressure to meet the operational team objectives.
• Is sociable and enjoys interacting with others, both at work and at social events.
• Works well independently and in a team.
• Shares Monocles values.

Recruitment Process: During the interview process, you will meet with both People and Culture representatives and Monocle Executives. A critical aspect of the interview process will be determining whether Monocle will be a good fit for you and your career aspirations, so please come prepared with any questions you may have. If you have a passion for working with people, a relevant qualification, and think you have what it takes to join a team of your smartest and most driven peers, apply to Monocle today!