Job Description

Asset Administration:

• Maintaining the Electronic Asset Management System, ensuring accurate and up-to-date records of all rentable assets through regular, systematic stock-taking.
• Processing newly purchased assets by capturing them in InspHire, and managing the retirement or scrapping of outdated, damaged, or redundant assets from the rentable asset database.
• Monitoring and updating the status of hospitalised items for the duration specified by technicians, ensuring the system accurately reflects asset availability.

IT & Business System Support:

• Providing comprehensive onsite IT support for business software and hardware to all employees.
• Installing and configuring computer hardware, software, operating systems, telecommunications equipment, networks, printers, and scanners.
• Responding promptly to service issues and user support requests, delivering effective technical assistance either in person or remotely.
• Setting up accounts, user access, and system permissions for new employees.
• Diagnosing and resolving hardware, software, and network faults; repairing or replacing faulty equipment as needed.
• Testing and implementing new technologies as required to improve system efficiency or user productivity.

Infrastructure, Application & Network Maintenance:

• Monitoring, supporting, and maintaining the performance, reliability, and security of all server infrastructure, including physical and virtual servers, hosted services, and cloud-based environments.
• Performing regular server maintenance tasks such as patching, firmware updates, health checks, backups, log reviews, and capacity planning.
• Administering and optimising Active Directory, DNS, DHCP, Group Policy, and other core infrastructure services.
• Ensuring business continuity through scheduled backups, redundancy strategies, disaster recovery testing, and proactive system health monitoring.
• Maintaining and troubleshooting network infrastructure including switches, routers, firewalls, and wireless access points to ensure optimal connectivity and security.
• Supporting and maintaining the CCTV camera system, including configuration and troubleshooting when required.
• Assisting in resolving user and system-related queries or technical issues on business-critical platforms such as InspHire and SAP, ensuring minimal disruption to business operations.

Governance, Policy Compliance, and Documentation

• Ensuring all IT operations comply with internal policies, external regulatory requirements, and relevant standards (e.g. POPIA, ISO/IEC 27001).
• Implementing, upholding, and monitoring adherence to corporate IT policies, procedures, and best practices across all supported systems and user environments.
• Maintaining detailed and accurate documentation for systems, processes, configurations, licenses, and procedures.
• Supporting internal and external audit processes by providing accurate records, logs, asset reports, and compliance documentation.
• Participating in policy reviews and contribute to updates based on evolving business needs, security considerations, and technology trends.

Qualifications:

• Diploma (Information Technology) - Essential

Experience:

• Information Technology - 3 years - Essential

Technology Proficiency:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Intermediate
• InspHire - Advanced
• SAP - Advanced
• Windows Server Administration - Advanced
• Network Infrastructure - Advanced
• Virtualisation Platforms - Intermediate
• Backup and Disaster Recovery Tools - Advanced
• IT Asset Management Systems - Advanced
• CCTV and Physical Security Systems - Intermediate

Technical / Job Specific Competencies :

• Innovation
• Managing conflict
• Decision Making
• Stress Tolerance
• Information Monitoring