Job Description

International Debt Collections Agent

Purpose of the Job:


We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them. First party Collections, and Customer Service Rep's will be calling on behalf of the creditor as opposed to the collection's agency.



Minimum Qualifications and Experience:

Matric/Grade 12 / NQF4 or Higher Preferably 6-12 months USA or Canadian call centre experience. For 1st party collections, it will be an added advantage if they have USA / customer care experience.


Competencies Required:

Good negotiation skills (for payment arrangements) Excellent interpersonal & communication skills Passionate Driven and compassionate Hard Working, Enthusiastic, Self-Motivated, and Tenacious Good listener Empathetic with friendly & professional telephone etiquette A positive, professional, and flexible attitude to work Results and target driven with a desire to succeed. Team player Ability to multi-task (talk and type at the same time) Attention to detail. Quick learner Ability to work on multiple campaigns


Agent Profile:

Age preference 18 years and older with a valid SA ID USA call centre experience 6-12 months Neutral accent when communicating Strong literacy and verbal communication in English Goal driven, enthusiastic and competitive. Good reference checks from previous employers


Working Hours:

Monday to Friday: 14h00 pm to 02h00 am 9 Hour shift within the times listed above (Rotational)

Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum