Job Description

Purpose of the Job

This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can-do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI's as a challenge and put all learnings into practice to excess them.

Minimum Qualifications and Experience

Matriculated and computer literate Customer service experience High level of literacy including spelling and grammar Collections or Financial Services experience

Job Responsibilities

Arrears collections Updating and maintenance of database Appropriate negotiation with debtors Problem and query resolution Adherence to applicable legislation High levels of customer service Self Development

Competencies Required

Communication skills (verbal and written) Systems thinking Listening skills Assertiveness Analytical skills Results orientated Numerical skills Negotiation skills. Problem solving A professional and helpful telephone manner Preferable to have own transport.

Additional Competency Testing

Must be well spoken and fluent in English as will be dealing with UK based customers.

Working Hours

: Mon-Fri: Alternate Shifts

(March 2026 - November 2026 9am to 5:30pm or 12:30pm to 9pm) (November 2026 - February 2026 10am to 6:30pm or 1:30pm to 10pm) Alternate Saturdays 10am-2pm/11am-3pm.

To note the shifts subject to change as per client requirement. As the campaign is for UK collections, UK public holidays will be applicable and not South African.