Job Description

Job Summary:

We are looking for dynamic, professional, and customer-focused

Call Center Agents

to join our

international campaign team

. The ideal candidate must speak

fluent English with a neutral or international accent

, possess excellent communication skills, and have the ability to deliver outstanding customer service to clients from global markets.

Key Responsibilities:

Handle inbound and/or outbound customer interactions for international clients Provide accurate information and resolve customer queries effectively and efficiently Follow call scripts and standard operating procedures Maintain professionalism and empathy in every customer interaction Meet daily and monthly performance targets (QA scores, AHT, CSAT, etc.) Document customer interactions clearly and accurately in CRM systems Escalate unresolved issues to the relevant department or supervisor Maintain confidentiality and adhere to data protection policies

Minimum Requirements:

Fluent English

(spoken and written) with a

neutral accent

Matric / Grade 12 or equivalent qualification 1 year call center experience (preferred but not mandatory) Excellent verbal and written communication skills Strong listening and problem-solving abilities Comfortable working in a fast-paced, target-driven environment Flexibility to work international shifts, weekends, or public holidays if required Basic computer literacy and typing skills

Benefits:

Competitive salary + performance-based incentives Growth and development opportunities Supportive team environment

How to Apply:

Submit your CV and a short voice recording (introducing yourself in English) to: Recruitment@icallgroup.com / Whats App - 0631538097

Job Type: Full-time

Work Location: In person