Job Description

INTERNAL SALES EXEC - Spartan, Kempton Park - CTC R15 - R20K PM Depending on Experience.

Injection and Extrusion Moulding Company seeks an Internal Sales Exec to manage and maintain effective customer service, reliable feedback, professional handling of complaints and putting necessary resolves into action.

Working within the Sales Team, with specific responsibility to receive, log and accurately process incoming sales orders through Demand and internal systems. To support the team Account Manager in maintaining and further developing business opportunities with existing and new potential clients.

What we are looking for:

Fluent in English and Afrikaans

Microsoft Office applications.

Must reside nearby (7 Vuurslag Avenue, Spartan), and own transport to work, not make use of public transport.

Looking for someone who is polite, friendly, and energetic.

Organisational Reporting

Report required sales performance on a monthly basis to the Sales Manager

Provide support and regular communication to the Account Manager and Sales Manager when required

Responsibilities include but not limited to:

Lead Reporting - Specifying Market

Research and record all incoming leads from specifying marketers contracted.

Filter information relevant to product specification, regions and project status.

Using only qualified leads provided, contact qualified leads to secure a meeting with a specific external Sales Account Manager.

Record successful meetings and specifications secured.

Internal Sales

To develop sales with existing customer accounts by communicating product offerings, promotions and superior customer service.

Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients to be contacted.

Build internal relationships with existing distributors

Arrange appointments on behalf of the External Sales Team where applicable

Supply samples, literature and quotations to all potential customers and existing customers within your remit

Support the Management team with other tasks/duties when required

Conduct outgoing calls as well as receiving incoming calls.

Offer the total basket of African products.

Processing Customer Orders:

Accurate reception, logging and processing on Demand of all incoming orders.

Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements.

Take a proactive approach to understanding product applications and alternatives

Stock Awareness

Raise all necessary documentation, including other acknowledgements.

Amend customer orders where necessary.

All order confirmations to be completed on a daily basis

Effective Customer Service:

Providing customer liaison, and advice on despatch dates/standard lead times.

Providing Account Liaison, with regard to customer account and/or sales status

Liaise with other departments, Sales, Procurement, Logistics and Production to maximize the customer experience.

Returns - Arrange and progress returns in liaison with warehouse and accounts personnel. Create replacement orders where appropriate.

Invoice queries - handle customer enquiries on charges

Pro-Forma invoices - raise and check daily monies received, take credit card payments

Advising customers within the areas of responsibility to feel positive that enquiries and complaints will be dealt with in a competent manner

Listening to customer requirements effectively and efficiently and where necessary implementing actions accordingly

Providing office support for the external team

Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements.

Take a proactive approach to understanding product applications and alternatives

Stock Awareness - Select stock in adherence to First in First out principles whenever practicable

Raise all necessary documentation, including other acknowledgements.

Amend customer orders where necessary.

Reliable customer feedback

Proactively contacting customers, keeping them fully updated at all times

Notifying customers of any known issues or information that may conflict with their requirements or cause delays

Resolving Complaints

Ensuring that all customer complaints are recorded, providing the necessary details in order to carry out the relevant corrective actions, preventative action, credit notes and sundry invoices where applicable.

Effective Communication

Making certain that all customer information is filled in a timely and precise manner.

Administration Support

Providing administration support where necessary, to the external sales teams including samples and paperwork and taking telephone calls.

Pricelist management as per requirements and instruction by the Sales Manager

Other Duties / Requests

To carry out any other duty that is reasonably requested by a Supervisor / Manager / Director

To be undertaken in a professional, polite and efficient manner

Do not hesitate to ask if instructions are unclear, suggest improvements that could be made etc.

Team Work

Covering efficiently and effectively for absent colleagues in line with company procedures

Supporting and cooperating fully with all members of all the teams and departments

Ensuring that the proactive/positive departmental image is either kept or improved and not harmed

Ensure that by the example the department is not only effective and efficient, but is seen to be by all other departments

Contributing to team morale

Treating others as I would like to be treated myself.

Communication

Maintaining a completely professional, polite and positive manner whilst at work

Be an assertive member of the team, if it is with the intention of improving individual or overall company performance

Maintaining a high level of assertiveness, and honesty and being open to any kind of feedback

Ensuring that all incoming telephone calls are taken promptly and dealt with in a professional and courteous manner.

Measurement of Effectiveness

This role will be measured by:

Effective customer service

Processing customer orders

Reliable customer feedback

Resolving customer complaints

Efficient administration

Effective administration support

Team Work

Communication

Essential Experience

Desirable Experience

The ideal candidate will have experience in internal sales. A good standard of education including High School Matric c

Certification. Good computer skills and literacy with experience in Outlook, Word, Excel and PowerPoint. Good interpersonal skills and be able to work to procedures which may deal with facts, standards and quality therefore having good attention to detail. A good standard of communication is required both written and oral.

Ideally, you will be a confident, positive, organised and self-motivated person, who is able to open doors and develop new relationships. An excellent attitude is required when dealing with internal and external customers, good attention to detail and good communication skills. They must be comfortable working within a team environment as well as on their own initiative and be able to prioritise their own workload. Work to tight deadlines, and are able to operate under pressure, using their own initiative when required. Being someone who is persistent, thorough and hardworking, you will also enjoy details and seeing a job through to the end. In addition, due to the nature of the business you must be reliable, flexible and good timekeeping is essential.

Mail

West Coast Personnel