Pro-actively communicating and resolving queries or delays for clients
Managing clients KPIs / performance on a monthly basis and productivity of own desk
Making special arrangements / involving the right level of individual to support on critical / urgent shipments.
Support in after hour monitoring / Tracking and tracing with carriers, arranging specials on weekends
or facilitating communication and feedback on weekends. when required
Resolving client and routine queries professionally and timorously
Managing costs effectively and carefully
Supporting on invoicing for imports, guiding invoicing controllers and managing rates etc.
Involvement with Implementation of new accounts that fall under your specifications area of work
Tracking shipments, collection from supplier up to arrival and delivery to customer
Understanding the profit and loss revenue or losses on shipment basis
Ensure any challenge is addressed immediately and resolved as soon as possible
Having an all-round understanding of the airfreight function to ensure solutions can be provided to the client
Your qualifications
Must have minimum 5 years experience in freight forwarding - not negotiable
Sound knowledge of incoterms & understanding thereof
Excellent administrative skills
Admin work will be applicable on the paperless system
Able to work without constant supervision
Able to work under pressure
Overtime when applicable / required
Mobility & flexibility
Profound English skills written & spoken
Very good communication skills
What we offer
Package to be discussed depending on experience
Contact person
HR Manager Please send your detailed resume to the Human Resources Department at: dachser.southafrica-asl [at] dachser.com DACHSER South Africa 9 Sim Road 0113961113 1600 Kempton Park South Africa
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