Job Description

Our client based in Dube Trade port, KZN is looking for a Internal Sales Assistant to join their team
Minimum Qualifications:

• Diploma in administration / business management / systems administration or equivalent
• Experience in administrative work that requires high attention to detail
• Experience in liaising with customers
• Needs to have good broad spectrum Microsoft Office knowledge
• Syspro experience of any kind would be an advantage

Capabilities:

• High attention to detail
• Able to: Respond professionally and accurately to customers on their order requests
• Accurately process customer sales orders, including applying correct pricing
• Quickly bring to the attention of your supervisor any non-compliance
• Communicate with team members and balance customer requirements with production capability
• Good team player (able to work effectively with colleagues)
• Neat, professional appearance
• Ability to adhere to systems and company policy and procedure

Duties:
Internal Sales:

• Receive & process customer purchase orders
• Liaise with planner on customer required delivery dates and communicate price and delivery date to customer via order confirmation on Syspro
• Maintain and update customer orders when required
• Liaise with stores on required deliveries and update order report
• Process dispatch notes and invoices on deliveries
• Supply backorder reports to customers where required
• Process requests for customer returns for credit (boxes/pallets/rejects)
• Prepare customer price lists and submit to customers timeously

Product Development:

• Assist sales & development manager with customer new product development: Secure artwork and provide for approval
• Manage colour matching with suppliers and customers

Label Procurement:

• Ensure customers take labels within agreed times
• Assist with management of supplier delivery of labels against customer orders using backorder reports
• Maintain label purchase orders with suppliers as required

Other:

• General administration duties
• We are paperless - all documents scanned and saved electronically per our electronic filing procedure
• Assist with BOM maintenance
• Participate in stock takes and with preparation therefore
• Use Rapid system for compliance
• Use Syspro ERP system for processing
• Any other duties that may be assigned to you
• Use all software mandated by the Company
• Always act in a manner that is aligned with company duties

Skills Required