Job Description

Job Summary

KEY RESPONSIBILITIES

Customer Relationships

• Identifying and understanding role players in each assigned account
• Liaise between divisions and customers to efficiently communicate deliveries and ETA's feedback etc
• First point of contact with the customer
• Portraying professionalism and confidence that delivers the ultimate in customer service
• To build and maintain an active customer base to support the sales team

Account Planning

• Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts
• Understanding of each assigned account, with the ability to give regular feedback
• Quotations should meet specifications as per requirement, thorough insight of specific account or department should be taken into consideration when quoting
• Specific objectives set for each account / ownership of account / understanding of individual Account's terms and conditions
• Excellent time management and personal organizational skills

Sales Support

• Support the Sales team and develop new sales
• To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team.
• Maintain an agreed level of pro-active telephone contact with both existing and prospective customers

• Effectively deal with telephone enquiries requesting quotations for products, compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and up selling on all incoming and outgoing calls.

• Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
• Cross-discipline team working Order Process - Consultative Selling

• Create quotations from requests received.
• Ensure all orders received are entered into the system accurately.
• Meet and exceed the agreed SLA's on quoting and deliveries.
• Ensure a consistent closure rate within appropriate timelines.
• Strong attention to detail
• Follow up on warehouse until in production and to delivery
• Account Managers to be cc'd on all correspondence on their accounts
• Ensure all quotations are followed up
• Client Communication
• Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion.

Activity Reporting

• Processing of relevant orders, delivery notes / collection notes, back orders, ETA's, and feedback communication
• Filing of relevant documents
• Follow up of queries, quotations, deliveries, payments timeously
• Provide management with sales on hand reports timeously on a weekly basis

REQUIREMENTS

• Matric is essential and a tertiary qualification will be an advantage
• 2 to 3 years IT distribution experience in the sales support role
• Technology driven
• Relevant technical knowledge
• Copes effortlessly within a high-stress and pressurized environment
• Service quality orientated
• Customer focused
• Attending training sessions - during and after working hours
• Excellent Microsoft Word and Excel skills required
• Excellent administration skills required
• Basic calculations (ability to work with numbers)
• Self-actualization (capacity to assert oneself)

Tower Group

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