Job Description

Applications are invited for the Infrastructure Engineer position at Herotel. This position will be based in Stellenbosch and will report to the Head of Infrastructure.
PURPOSE OF THE ROLE: The Infrastructure Engineer is responsible for the support & maintenance of the organisation's information, server, as well as the maintenance and support of the Azure & AWS Cloud infrastructure, including Kubernetes clusters.

Key Performance Areas would include, but are not limited to:

• Maintain and ensure the integrity of cloud & server infrastructure.
• Analyze, test, troubleshoot and support server and cloud systems & infrastructure.
• Monitor the performance and security of all cloud & server infrastructure, databases & systems.
• Perform routine maintenance of cloud & server infrastructure.
• Manage, monitor, and routinely verify backups for all cloud & server systems & databases.
• Protects information assets by developing security strategies, directing system access control, monitoring, and response.
• Perform system and account administration tasks.
• Process support requests received from the business.
• Contribute to, maintain, and document system architecture, standards, and procedures.
• Adhere to and identify solutions that streamline the internal workflow.
• Maintain the software license register and periodically re-verify existing license validity.
• Assists in Information Technology projects to align with organizational strategic objectives, goals, and risk tolerance.
  
  Key Outputs:
• Implement and regularly review automated monitoring for all infrastructure services.
• Maintain an up-to-date backup register and ensure all key infrastructure services are adequately backed up daily.
• Maintain detailed infrastructure documentation, including an incident register for all infrastructure incidents & outages.
• Maintain an up-to-date software license register, following pre-defined SOPs (Standard Operation Procedures).
• Manage real-time infrastructure incidents to minimize operational business impact and maximize availability.
• Perform preventative and reactive maintenance to ensure required availability of services, in line with business needs, whilst adhering to defined change management principles.
• Process support requests within SLA.
• Perform system and account administration tasks within SLA.
• Perform project-based activities as directed by the IT project manager.
• Provide detailed & accurate estimates and feedback to the business as required.
• On a monthly basis
• Review infrastructure monitoring for potential improvements Review server & infrastructure security configurations for potential improvements
• Produce a monthly dashboard of pertinent infrastructure metrics.
• On a weekly basis
• Collect relevant metrics and KPIs.
• Review all unmitigated server security vulnerabilities for possible mitigation.
• Review incident register to ensure it is up to date.
• Review recent changes to ensure documentation is up to date.
• On a daily basis
• Review backup logs to ensure all backups are completed successfully.
• Review support desk tickets to ensure all tickets are processed according to SLA.
• Review server & application logs for potential security vulnerabilities or preventative maintenance.
• Review and process system alerts.

The successful candidate must have the following experience/skills:
Work Experience and Competencies:

• 5 years hands-on, professional Infrastructure experience, ideally in a hybrid cloud environment.
• A strong understanding of Networking and Network Security in a cloud environment
• Strong experience with multiple Linux platforms
• Strong experience in virtualization solutions such as Proxmox
• Strong understanding of Docker and containerized architectures
• Experience with Infrastructure-as-Code solutions such as Terraform
• Experience with monitoring tools (Nagios, Zabbix, Prometheus, Grafana)
• Experience with log aggregation tools (ELK stack, Splunk)
• Experience with standards and best practices such as POPI, GDPR, SOC 2 compliance.
• Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
• Display high-energy, self-motivation, flexibility, and an ability to multitask and prioritize demands in a fast-paced environment.
• Must possess a keen attention to detail and an ability to work effectively under pressure, and during non-core hours.
• Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.
• Must be a highly organized individual with the ability to clearly document their work in accordance with office procedures.

Qualifications

• Bachelor's Degree in IT or similar qualification
• Certification in Information Technology is advantageous.

If you meet the above requirements, please submit your CV with contactable references.
PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 3 weeks of your application, please deem your application as unsuccessful.