Job Description

POSITION TITLE:

Information Security Analyst

REPORTS TO: Information Security Officer

DEPARTMENT:

Information Security

LOCATION:

South Africa- Office based

PURPOSE OF POSITION:

To improve Information Security at a subsidiary level, an Information Security Specialist supports the Information Security Officer with implementation and maintenance of the Information Security Management System (ISMS) and the Contact Center Security Requirements and support compliance with GISP Controls, Client Contractual Requirements, Physical Security, Investigations, Operational Support, and local security risk assessment program (SRA).

Works with Operations, Facilities, HR, IT, and other departments to implement and maintain corporate and client specific security controls.

In this position they report to the Information Security Officer.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Assisting with business compliance to company and client requirements by conducting Information Security assessments identifying and supporting remediation of IT and security deficiencies and gaps with suitable business controls

Offering expertise and advice to all business functions to guarantee that existing business processes and client expectations comply with external security standards and obligations, such as PCI DSS, ISO27001, among others

Communication of GISP requirements to all business functions to drive GISP compliance requirements through communicating, gathering, and uploading evidence to applicable Teleperformance compliance tools (TP Policy) as required.

Support Teleperformance Global Audit/T&S as a Liaison between the business functions and the global audit team. (Gather info and submit to audit team as necessary).

Physical Security support to ensure compliance to GISP compliance

Security Risk Assessment process ownership. (including scheduling, conducting, improving, and presenting to internal executives as well as clients when appropriate)

Collaborative, cross functional support and guidance as it relates to Security, Compliance, GISPs, Contractual Compliance, Investigations, IT Security, client and internal audits etc.

Performs miscellaneous Information Security job-related duties as assigned

Identify opportunities for process improvements and implement innovative strategies to enhance efficiency

EDUCATION

Required: Matriculation

EXPERIENCE

2 years call center experience

2 years of experience in IT and/or Security

Delivery of comprehensive status updates, objectives, reports, and goals to Information Security Officer

Managing and objectives independently and without day-to-day oversight by Information Security Officer

TECHNICAL COMPETENCIES

Good understanding of current IT technologies

Ability to work within the security practice aligning to business requirements.

Preferred: Familiarity with security standards, regulations, etc. including, but not limited to PCI DSS, ISO27001 and ISO27002 etc.

PERSONAL/PROFESSIONAL COMPETENCIES

Excellent English verbal and written communication skills

Ability to read and comprehend regulatory compliance and/or technical documents

Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community

Must be able to provide guidance to coworkers in area of expertise

Strong organizational skills

Effective communication with "remote" coworkers

Job Types: Full-time, Permanent

Work Location: In person