Job Description

Job Purpose
To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.
Position Area: Nelspruit (Rocki's Drift)

• 3 years Inbound Call center experience
• Stationary experience will be advantage but not limited to
• 3 years Customer Service experience
• Good communicator

Key Responsibilities
Receive and handle inbound sales calls, emails, and online enquiries
Process orders accurately for stationery, office supplies, and consumables
Identify upselling and cross-selling opportunities during customer interactions
Provide product information, pricing, availability, and promotions
Maintain and update customer accounts on the CRM system
Follow up on quotations, backorders, and customer enquiries
Resolve basic customer queries and escalate issues where required
Meet daily and monthly sales targets and KPIs
Ensure high levels of customer satisfaction and retention
Minimum Requirements
Previous tele-sales, call centre, or customer service experience
Knowledge of stationery or office consumables (advantageous)
Strong verbal communication and telephone etiquette
Basic computer literacy (CRM, email, MS Office)
Ability to work in a fast-paced sales environment
Preferred / Advantageous
Experience in B2B inbound sales
Familiarity with product ranges such as paper, ink & toner, office furniture, and cleaning supplies
Sales or customer service qualification
Experience working with ERP or order-processing systems
Key Competencies
Customer-focused attitude
Sales-driven mindset
Attention to detail and accuracy
Time management and reliability
Team collaboration
Working Conditions
Office-based / call-centre environment
Standard business hours (with possible overtime during peak periods)
Commission or incentive structure based on performance

Skills Required