The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Inbound and Outbound SLA and work queues
Dealing with both inbound and outbound calls within the guidelines of the set legal framework
Obtain "promise to pay" from customers
Achieve daily collections targets and monthly KPA targets
Customer Service
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timeous manner
To action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification
Grade 12
Experience
* Must have at least 6 months collections experience in the call centre environment
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