Tenacity Financial Services

To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. Manage daily operations: Supervise, lead…

The FoneYam Claim Administrator function is to assist and fulfil a support role to all internal departments within the Tenacity Business unit where they have identified clients that are deceased, retrenched or disabled as well as process claims on lost/stolen…

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. Key Responsibilities Query Handling Handle a range of customer queries and/or complaints via inbound…

JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound and Outbound SLA and work queues Dealing with both inbound and outbound calls within…

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful…

Tenacity would like to invite suitable candidates to apply for the New Business Agent position. Job purpose As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre qualified…

JOB PURPOSEThe main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.Inbound and Outbound SLA and work queues Dealing with both inbound and outbound calls within the guidelines…