Job Description

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Job Req ID

1802

Closing Date

11 September 2023

OME

Sasol Business Services

Location

Sandton

Purpose of Job

Provide communications, coaching and training to users at all levels of the organization to ensure competency, commitment and compliance with service excellence programs and initiatives.

Design, develop, and implement programs which create a positive user experience and promote service excellence.

Responsible for the creation and control of accurate company user experience documentation and maintain records for the efficient operation.

Engage with all business units to ensure that the administration of the user experience system and related processes and procedures meet or exceed the user expectation.

Recruitment Description / Key Accountabilities

• Contribute to customer relationship management through maintenance of the user experience tools and systems. xe2x80xa2 Manage the Service Desk and resolve bottlenecks that prohibit them from providing an excellent user experience. xe2x80xa2 Maintain a good working relationship with internal and external customers by providing high standard of service and identifying opportunities that allow continuous improvement in service levels. xe2x80xa2 Increase the transparency in different service management processes to keep the xe2x80xa2 customers informed and to provide them with appropriate cause in case of any delays. xe2x80xa2 Ensure Sasol users are informed on IM new products/ services and planned changes that might cause business interruptions. xe2x80xa2 Ensure knowledge templates and articles are regularly updated and communicate changes to all stakeholders. xe2x80xa2 Co-create improvement roadmaps of service experience that facilitate continuous service improvement. xe2x80xa2 Provide accurate clerical and administrative support to the users of Sasol. xe2x80xa2 Support the improvement of the service experience for transactions (e.g. incidents and well-defined requests). xe2x80xa2 Ensure that stakeholders understand the service experience requirements. xe2x80xa2 Compile monthly reporting on user experience, including trends and establish improvement initiatives. xe2x80xa2 Promote policies and procedures, agile, new ways of work throughout the organization. xe2x80xa2 Implement Sasol Group's risk philosophy and enterprise risk management framework. xe2x80xa2 Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

University Degree with 4 years relevant experience

Behavioural (BC) |Technical (TC) |Leadership (LC)

BC_Collaborates

BC_Optimizes Work Processes

TC_Document and Model User Requirements

BC_Courage

TC_Policies and Procedures

BC_Customer Focus

TC_IM Application Development

TC_Market Analysis

BC_Decision Quality

TC_Information Management

BC_Ensures Accountability

Sasol is an equal opportunity and affirmative action employer. Inspired by our Purpose of xe2x80x9cInnovating for a better worldxe2x80x9d, Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success. Sasol is committed to the full inclusion of all suitably qualified individuals. Preference will be given to applicants from designated groups and people with disabilities according to Sasol's Employment Equity Plan. This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.

Sasol