Job Description

Human Resources Manager
(9429)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffyxe2x84xa2, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary

To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.

Key Duties and Responsibilities

• Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
• Maintain a high level of personal service with all colleagues and suppliers of the business.
• Counsel employees objectively and impartially on employment issues and personal issues where required.
• Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
• Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
• Monitor and administer the Human Resources / Payroll software.
• Oversee the co-ordination and administration of employee performance reviews.
• Co-ordinate the annual salary increase and bonus process.
• Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
• Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort's vision, mission and guiding principles.
• Implement corporate driven Human Resources initiatives.
• Implement and ensure on-going effectiveness of communication within the business.
• To manage and implement the policies and procedures required to ensure the business operates smoothly.
• To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
• Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
• Bring to management's attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
• Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
• To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
• To provide an internal consultancy service to management on all employee relations matters.

FINANCIAL:

• Control the Human Resources budget ensuring that costs do not exceed budget.
• Sign off monthly payroll.
• Ensure departmental compliance with head count levels and operational requirements.
• Participate in financial review meetings.as required
• Ensure energy and costs saving measures for the department are implemented and evaluated.

HEALTH AND SAFETY:

• Ensure that Resort and statutory health and safety standards are maintained at all times.
• Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.

TRAINING AND DEVELOPMENT:

• In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
• In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
• Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.

COMMUNICATION

• Ensure the constant flow of information through all areas.
• To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
• To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.

GENERAL

• To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
• To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
• Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
• To ensure disciplinary action is followed out within the guidelines of the South African labour law.
• Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
• To be fully conversant with the companies policies and procedures.
• To attend any meetings and training sessions as defined by management.
• To complete any reasonable request from Management.
• Attend the CCMA in representation of the Resort.

Skills, Experience & Educational Requirements

• Must have:

• Tertiary qualification in Human Resources Management or related
• 4 - 5 years' experience within a similar role
• Experience in administering Sage 300 People, Trac-Tech

• Desirable/ Beneficial

• Experience in SAP Success Factors
• Transformational/ Culture Management

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International