Job Description

Company Description

CXAi Inc. transforms customer experiences by combining cutting-edge technology with a human touch. From startups to large enterprises across multiple industries, we deliver tailored solutions that elevate customer interactions, streamline operations, and drive measurable success. With a global reach across 11 countries, multilingual fluency in over 87 languages, and a team of more than 2,200 skilled professionals, CXAi bridges the gap between technology and empathy to create exceptional outcomes. Our services include live agent support, digital solutions, consulting, and shared services, all designed to create ROI-driven strategies that align technology investments with business goals.

We are seeking a proactive and detail-oriented

Recruiting and Onboarding Specialist

to manage and support the end-to-end recruitment and onboarding process. This role will work closely with hiring managers, candidates, and HR team members to ensure a smooth, efficient, and positive experience for all involved.


You will be responsible for sourcing candidates, coordinating interviews, managing offer letters, and guiding new hires through their onboarding journey. Your efforts will play a key role in shaping a strong and welcoming employer brand.

Key Responsibilities:

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Recruiting:

Partner with hiring managers to understand role requirements and create compelling job descriptions. Post job openings on internal and external job boards, and manage candidate pipelines. Source, screen, and shortlist qualified candidates using various channels (e.g., LinkedIn, job boards, referrals). Schedule and coordinate interviews between candidates and internal teams. Maintain communication with candidates throughout the hiring process to ensure a positive experience. Support offer and negotiation processes; generate and send offer letters and coordinate background checks.
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Onboarding:

Manage pre-boarding activities including paperwork, system access, and equipment requests. Coordinate and conduct new hire orientations. Create and maintain onboarding documentation, checklists, and schedules. Ensure new hires are set up with tools, systems, and introductions on day one. Serve as a point of contact for new hires during their first weeks, answering questions and providing support. Collaborate with other departments (IT, Facilities, Payroll) to ensure a seamless onboarding process.

Qualifications:

Bachelor*'s degree in Human Resources, Business Administration, or a related field preferred.
2+ years of experience in recruiting, HR coordination, or a related role. Experience with Applicant Tracking Systems (ATS) and HR software (e.g., BambooHR, Greenhouse, Workday). Excellent communication, organization, and time management skills. Ability to manage multiple tasks in a fast-paced environment. High attention to detail and strong follow-through. Friendly, professional demeanor with a customer-service mindset.

Preferred Qualifications:

Knowledge of HR compliance, employment law, and onboarding best practices. Experience working in a high-growth or tech environment. * Familiarity with employer branding and recruitment marketing strategies.